Synergy International Systems at IACA International Conference 2018


Synergy International Systems participated at the 2018 the International Association for Court Administration (IACA) Conference held in Iguazu Falls, Brazil from 16-19 September 2018. More than 250 court administrators and justice sector officials from 40 different countries traveled to Brazil to attend the conference under the theme “the Rule of Law in a Multicultural World” focusing on 4 broad topic areas: Building Strong And Competent Institutional Frameworks; Providing Equal Access To Justice; Advancing Zero Tolerance For Corruption; and Innovative Technological Approaches.

Based on the unique experience of implementing national level Case Management Systems (CMS), Senior Program Manager Mr. Adam Watson presented on best practices for addressing risk factors in implementing Judicial Information System. Referencing Synergy’s experience of implementing the Integrated Electronic Case Management System (IECMS) in Rwanda, he addressed the challenges associated with various aspects of judicial information systems, including technology selection, implementation approaches, capacity constraints, public awareness, and local ownership.

As a result of the IECMS implementation, the 2018 World Bank Doing Business Report ranked Rwanda #1 in Sub-Saharan Africa on the Quality of Judicial Processes Index, which is based on a cumulative score for case management, cause automation, alternative dispute resolution, and court structure and proceedings. Rwanda scored a perfect 4 out of 4 for “case automation,” more than double the score for the average OECD high income country.

About Synergy CMS

Synergy CMS is an end-to-end software technology solution specifically designed to meet justice sector needs. Synergy CMS automates the work of justice sector institutions, replacing paper-based systems and enabling the free flow of information between justice sector agencies. In July 2017, the Rwanda IECMS, based on Synergy CMS, was named a Top Ten Court Technology Solution at the joint conference for the National Association for Court Managers and the International Association for Court Administrators in Washington, DC. It also received the 2016 African Innovative Management Award at the 37th Roundtable Conference of the African Association for Public Administration and Management (AAPAM). The full case study for the IECMS implementation can be read on the International Journal for Court Administration.