All justice sector activities, from law enforcement, to prosecuting cases, hearing cases, and executing judgments, involves the challenging work of case management. Easy access to and management of all relevant case information makes it easier to resolve legal proceedings in a timely, cost-effective, and reliable manner. Increasingly, justice system agencies seek to use technology to support case management. These software solutions, if used appropriately and intelligently, help improve internal operations and external interactions with citizens. They also inform decision-making with data and analytics.
From conventional to modern, from paper-based to digital, enhanced case management processes have an overarching purpose – to achieve sustainable impact and improve people’s lives.