A USAID’s funded project Strong Hubs for Afghan Hope and Resilience (SHAHAR) is installed in partner municipalities throughout Afghanistan in order to ensure a transparent and efficient delivery of services. Within this project and as a result of the implementation of Integrated Financial Management System (IFMS) – developed by Synergy International Systems – an optimistic view is being formed amongst government officials.
“The desire for Jalalabad to have a modern, computerized system for collecting and accounting for taxes, fees and other payments was not Mr. Naqib’s alone. In 2016, The Deputy Ministry of Municipalities (DMM) launched the Integrated Financial Management System (IFMS) with assistance from USAID’s Strong Hubs for Afghan Hope and Resilience (SHAHAR) project. After consultations between Jalalabad Municipality, DMM and SHAHAR in late 2018, the municipality prioritized the installation of two essential IFMS modules – business licensing and other revenues. Since then, the business licensing module has helped the municipality harmonize processes, and reduced the time to receive a business license from 7 days to 2. Now, municipal officials like Mr. Naqib are based at Citizen Service Centers to work with customers to complete the procedure. They enter data, register payments via municipal banking, and issue printed licenses and receipts. With the installation of the updated system, customers demand for business licenses as well as their trust in fast-moving urban services have increased”, as stated in a project success story by USAID.