The quality of the public services that government organizations deliver to citizens is largely judged by how accurately, consistently, and fairly those organizations process citizen cases, claims, and transactions. Everything from courts to business registration involves the challenging work of case management — that is, the life cycle from initiation to completion of a given case or transaction between a service provider and the public.
Manual case management almost always results in inefficient and unsatisfactory service delivery, which in turn diminishes the trust and confidence recipients place in service delivery organizations.
Against this backdrop, service delivery organizations are increasingly seeking to adopt web-based case management software tools to improve their internal case management and collaboration capabilities and their external interaction with citizens or customers.
Justice Case Management
All justice sector activities, from law enforcement, to prosecuting cases, hearing cases, and executing judgments, involves the challenging work of case management. Easy access to and management of all relevant case information makes it easier to resolve legal proceedings in a timely, cost-effective, and reliable manner. Increasingly, justice system agencies seek to use technology to support case management. These software solutions, if used appropriately and intelligently, help improve internal operations and external interactions with citizens. They also inform decision-making with data and analytics.
From conventional to modern, from paper-based to digital, enhanced case management processes have an overarching purpose – to achieve sustainable impact and improve people’s lives.