Part 1 of this article, published originally in The Court Administrator of the International Association for Court Administration, introduced an approach focused on those served by courts instead of those who “run” them – judicial officers, court administrators, and other officials. It discussed the role of technology in achieving this focus in general terms.
In Part 2, we focus on the functionality of Rwanda’s Integrated Electronic Case Management System (IECMS), the Judiciary Performance Management (JPMS), and the mechanics of converting data tracking, performance measurement and management to service delivery outcomes in Rwanda. We will describe how technology enables daily improvements in service delivery to achieve people-centered justice.
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