As social protection systems evolve, data and digital innovation are transforming how governments identify, reach, and support those most in need.
First, we will hear insights from the Honorable Dr. Vindhya Vasini Persaud, Minister of Human Services and Social Security of Guyana, on how Guyana’s digital transformation strategy is pioneering a new model for proactive, data-driven social protection in the Caribbean and beyond. Synergy is partnering with the Ministry on the development of a Beneficiary Registry and Document Management System to enhance operational capabilities and improve service delivery. The discussion will highlight how Guyana’s innovative approach is creating a blueprint for inclusive, data-driven governance.
Next, we will dive into how “smart targeting” transforms information into impact: enabling more inclusive, efficient, and equitable service delivery. This will feature a live demonstration of Synergy’s Auxilium Smart Targeting Module, showing how technology can help governments automatically identify emerging needs and respond more effectively to shocks or life events.
About the speakers
Hon. Dr. Vindhya Vasini Persaud
Minister of Human Services and Social Security, Guyana
Hon. Dr. Vindhya Vasini Persaud will share how Guyana is positioning itself as a leader in digital social protection, how this vision connects to the government’s wider digital transformation strategy, and why social protection was chosen as a priority area.
Lilit Gasparyan
Social Protection Digitalization Program Director, Synergy International Systems
Lilit Gasparyan will discuss her team’s experience implementing Auxilium across multiple countries, helping governments digitize social assistance programs. She will explore how technology and data can make social protection systems not only more efficient but also more adaptive to changing realities on the ground.
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Watch the Recording of the Webinar
Unveiling PULSE-MIS in Barbados
Our Speakers
Minister of Human Services and Social Security, Co-operative Republic of Guyana
Program Director, Social Protection Digitalization, Synergy International Systems
Senior Business Development Executive, Synergy International Systems
In this webinar, national social protection administrator Jaimie Humes (Ministry of Social Services & Urban Development of Bahamas) presents lessons learned, design approaches to integrated beneficiary management, and social protection unification, and practical applications for other social protection teams. Synergy Social Protection Program Director Lilit Gasparyan, Social Protection MIS Expert Tim Lann and Project Manager Lia Harutyunyan provide technological insights into the process of digitalizing and unifying these programs, the importance of investment in technology when planning national social protection strategy, and how important features such as integrated beneficiary management can be built into programs.