Uganda Electronic Case Management Information System Project Inception Workshop

A project kickoff workshop instigating the implementation of the Uganda Electronic Court Case Management Information System (Uganda ECMIS) took place in October 2019, at Synergy’s Global Development and Research Center in Yerevan, Armenia. The workshop was attended by a delegation representing Uganda’s Justice Sector, headed by Mr. Pius Bigirimana, the Permanent Secretary of Judiciary of Uganda, and consisted of Mr. David Kikabi, the Principal Information Technology Officer and Ms. Julian Ruhweju, the ECMIS Coordinator at the National Information Technology Authority of Uganda.

The week-long workshop set the expectations and the roadmap for the successful implementation of Uganda ECMIS.

In September 2019, Synergy, in partnership with a Ugandan IT firm Sybil Limited, had signed a contract for the implementation of the Design, Development, and Maintenance of Uganda ECMIS. Over the course of the project, Synergy will be providing the technology to modernize Uganda’s court case management.

Uganda ECMIS will enable the country’s judicial sector to radically improve its court procedures, rendering them transparent and more efficient.

“Up until now, case management has been a big challenge for our Judiciary with plenty of case backlogs and mishandling of case files. We think Uganda ECMIS will enable us to do all case procedures, from case filings to making payments electronically, as well as to evaluate and prepare reports. The time needed to sort out cases will be significantly reduced, but most importantly it will minimize corruption, since the system will be limiting the human friction, which is the point where people are most exposed to corruption,” said Mr. Bigirimana.

Besides automizing the country’s court case management and making processes transparent, paperless, and more efficient, it is anticipated that Uganda ECMIS will have long-term implications on the overall advancement of the country’s economy.

“We are very optimistic and excited on how this system will support our country’s development through reducing corruption,” said Mr. Bigirmana.
Uganda ECMIS will automate and track all aspects of a case life cycle for all courts of the Ugandan court system (the Supreme Court, the Court of Appeal/Constitutional Court, the High Court, and the Magistrates Courts).

Synergy Brings the Voice of CEO to WCIT 2019 Panel “CIOs and CTOs Speak”

World Congress of IT (WCIT) 2019 is taking place in Yerevan, Armenia, from October 7-9. The conference titled “The Power of Decentralization” is bringing together some of the world’s leading ICT academics, technologists, and entrepreneurs to discuss global ICT trends and directions.

On Monday, October 7, Dr. Ashot Hovanesian, the founder and CEO of Synergy International Systems, joined a panel of tech leaders to discuss the future of computing and its decentralization.

The session, aptly titled “CIOs & CTOs Speak”, provided a platform, where leaders from world-leading tech companies such as Xilinx, Ericsson, VMware, Instigate, and Synergy International Systems presented their perspectives and the know-how on challenges prevailing in the global ICT industry.

Followed by a Q&A session from the audience, the panel offered a deeper understanding and insight into the critical challenges tech industries are facing in addressing the needs of their customers, and how Chief Technology and Innovation Officers play a central role in overcoming these challenges.

“An important quality of CTOs is that today’s CTOs need to have the capability in seeing what direction in terms of technology their companies will be taking in a few years’ time. In terms of technology, they need to have the vision of company’s future,” said Dr. Hovanesian at the panel.

WCIT 2019 will continue in the next two days with plenary sessions and speeches by some of the most recognized tech leaders in the world. Organized by World Information Technology & Services, Alliance (WISTA), for the past 40 years, WCIT has been bringing together technology leaders, investors, government officials, and academics to discuss the state and prospects of the global ICT industry.

Synergy won a Tender to Develop eCase Management System for Anti-Corruption Bodies in Ukraine

Synergy International Systems has won a contract to design, develop and supply an eCase Management System for the National Anti-corruption Bureau of Ukraine, the Specialized Anti-corruption Prosecutor’s Office, and the High Anti-Corruption Court. The eCase Management System (eCase MS) will be developed for the anti-corruption bodies within the framework of the European Union Anti-Corruption Initiative (EUACI), the largest EU supported program in the sphere of anti-corruption in Ukraine. It is financed by the European Union, and co-financed and implemented by the Danish Ministry of Foreign Affairs (DANIDA).

With the implementation of the eCase MS, Ukraine is looking into supplying anti-corruption institutions with the tools and techniques to automate the entire pre-trial investigation workflow, making it paperless, and also more effective, efficient and transparent.

Moreover, the system will enable investigators and prosecutors in Ukraine register and track all case events, enhance record-keeping, reduce delays and case backlogs, as well as utilize data for strategic allocation of time and resources.

“We are happy to collaborate with the European Union Anti-Corruption Initiative in providing the technology and the software supporting the operations of the National Anti-Corruption Bureau of Ukraine, and the Specialized Anti-corruption Prosecutor’s Office. eCase Management System will help Ukraine optimize the work of anti-corruption bodies by providing extensive functionality for automation of the pretrial investigation workflow,” said Dr. Ashot Hovanesian, Synergy’s CEO and Founder.

Orbis-Synergy Partnership Presented at MERL Tech DC 2019

Synergy International Systems, Inc. was delighted to sponsor and participate in MERL Tech DC 2019, the annual conference dedicated to exploring the role of technology in Monitoring, Evaluation, Research, and Learning.  The conference brought together hundreds of MERL practitioners and technologists to discuss the state and future of this innovative field.

This year’s event marked the first time that one of Synergy’s clients has presented at MERL Tech. Orbis International, a New York-based global NGO dedicated to eye health, uses Synergy’s Indicata software product to manage its portfolio of projects and measure the impact of its work. Orbis and Synergy have been working together for the past two years.

At the conference, Arlene Lozano, Director of Monitoring & Evaluation at Orbis, made a presentation about how her team leveraged the implementation of Indicata to bring about broader organizational changes. “No organization has the time and resources to assess and then streamline its project cycle unless its leadership provides the impetus for change,” said Ms. Lozano. “This is especially true in the case of a global organization like Orbis, with multiple projects spread across the world. In our case, the opportunity came when leadership chose a new enterprise software, Indicata, in an effort to solve all our data management challenges. In reality, Indicata became the catalyst for something far more consequential. It empowered us to elevate the role of M&E from routine compliance work to serving as the engine of organizational innovation and effectiveness. M&E folks are now the ‘cool kids’ at Orbis.”

Arshak Hovanesian, Synergy’s Director of Business Development, was a member of the conference steering committee and moderated a session where Orbis and Oxfam Great Britain presented their case studies of employing a mix of strategy, change management, and technology to make mission-critical data accessible and actionable.

Synergy’s Case Management System to Digitize Uganda’s Justice Sector

Synergy International Systems proudly announces that it has been awarded the implementation of the Design, Development, and Maintenance of Uganda Electronic Court Case Management Information System (ECMIS). In partnership with a local IT firm Sybyl Limited, Synergy will be providing the technology that will help the Judiciary of Uganda modernize the country’s court case management.

“Starting from today, we have started a journey which is going to see us have case management using electronic system”, said Mr. Pius Bigirimana, the Secretary of Judiciary of Uganda at the official contract signing ceremony held on September 16, 2019 in Kampala, Uganda. He added that in the past court case management has been a ground for corruption where files mysteriously used to disappear. “This will belong in history. Case backlogs will also belong in history, as well,” added Mr. Bigirimana.

Mr. Bigirimana speaking at the official signing ceremony

The much-anticipated Uganda Electronic Court and Case Management Information System is to significantly contribute to the country’s increasing efforts in installing transparent court processes, improvement of the justice sector’s performance, and in the fight against corruption. “[The implementation of Uganda ECMIS] will mean minimal interaction between the public and court officials,” said Mr. Bigirimana, adding that this will help the country combat corruption.

Uganda ECMIS will automate and track all aspects of a case life cycle from initial filing through disposition and appeal as to each individual party for any case type for all courts of the Uganda court system: the Supreme Court, the Court of Appeal/Constitutional Court, the High Court, and the Magistrates Courts.

Uganda ECMIS will make justice accessible to the citizens through online services for case filing and payments, automated reminders and free online access to summons and judgement, as well as will expedite disposition of cases and will diminish case backlogs.

“Synergy has a solid reputation in supporting government institutions worldwide with tailor-made and efficient software systems that are helping countries move into the next digital era,” says Dr. Ashot Hovanesian, Synergy’s CEO and Founder. “We are truly excited to be providing the technology powering Uganda’s journey of achieving transparency and accountability in the country’s justice sector, as well as providing its citizens a better access to justice,” adds Dr. Hovanesian.

Synergy International Systems at the IACA Conference in Nur-Sultan

This week Synergy International Systems is participating in the 10th annual International Association for Court Administration (IACA) 2019 Conference in Nur-Sultan, Kazakhstan, the first time the conference is being held in Central Asia. Organized on 17-18 September, the conference will bring together judges and court administration from around the world to discuss the pressing issues facing court administrators today.

The delegates will be gathered around a comprehensive agenda focusing on enhancing access to justice, improving public trust and confidence, and achieving efficiency through innovation.

From left: Chief Justice Kazakhstan Hon. Zhakyp Asanov and Synergy’s Adam Watson


Halfway through the event, conference participants will have the opportunity to join the International Association of Judges at the International Justice Forum hosted by the Supreme Court of Kazakhstan.

On the first day of the event, Synergy Case Management Systems Program Director, Adam Watson, will be chairing a session titled “Emerging Technologies – Opportunities and Threats for Courts (AI, Smart Contract, Predictive Analytics, and Machine Learning)”.

“We’ll be discussing the advancement of technologies relevant to court administrators, including those on the cutting edge of implementation, as well as those that are further down the horizon. We’ll also be looking at the practical side of implementing these technologies, so this will give delegates a better understanding of when to embrace and when to avoid the latest trends,” says Mr. Watson.

Synergy has recently implemented machine learning on a pilot basis to help inform the allocation of cases in the most optimal way. Synergy is also researching how to combine its advanced analytical tools for monitoring and evaluation with emerging technology in artificial intelligence to inform results-based strategic planning. The company is also behind some of the most successful Case Management System implementations that have been modernizing entire justice sectors of countries from around the globe.

Synergy Recognized in Gartner’s 2019 Market Guide for Grant Management Solutions

Gartner, the leading IT research and advisory company, has recognized Synergy International Systems as a representative vendor in its newly published Market Guide for U.S. State and Local Grant Management Solutions.

The Market Guide provides an insightful analysis of the software market for grant management and a useful framework for grantors and grantees alike to evaluate potential solutions. Gartner predicts that the growing adoption of grant management solutions in the public and nonprofit sectors will continue unabated.

While there are many software vendors in this market, from large ERP providers to companies specializing solely in grant management, the differentiating factors of Synergy’s Grant Management System (GMS) include its emphasis on performance measurement by both grantors and grantees, its versatile tool for managing business processes (or workflows), and its robust analytical reporting.

“At Synergy, we innovate our technology and solutions in tight alignment with the most specific demands of our clients so that they can run their operations as effectively as possible,” said Dr. Ashot Hovanesian, Synergy’s founder and CEO.

Synergy has previously been cited in other Gartner market guides, including the 2018 Market Guide for Strategy Execution Management (SEM) Software.

Over the past years, Synergy Grant Management System is helping international NGOs and development organizations, such as Alliance for a Green Revolution in Africa (AGRA), the Fred Hollows Foundation (FHF), Orbis International, to mention some. The system fully addresses grantor and grantee needs at a granular level. Using Synergy GMS on both ends of the grant management process – from grant planning to grant administration and grant performance analysis – results in improved information and time management, better compliance, and greater accountability.

Advanced Training for Delegation from Bangladesh Safety Net for the Poorest Program

Over the last week, Synergy International Systems hosted a delegation of officials from for a week-long advanced technical training sessions and in-depth consultations at the company’s Global Development and Learning Center in Yerevan, Armenia.

The training session was conducted as a part of the development of two Management Information Systems (MIS) for the Bangladesh Safety Net Systems for the Poorest (SNSP) Project, implemented by the Ministry of Disaster and Relief, Bangladesh.

The training aimed at building the capacity of four senior managers from the Department of Disaster Management to not only use the system independently in an efficient and error-free manner, but also to enable them carry out the further maintenance of the Management Information System.

The training session provided in-depth knowledge and expertise on system administration and database management, thus significantly contributing to the knowledge sustainability of the project.

“The training was conducted by a team of excellent experts. It is really important to us to grasp how the MIS is working. The training definitely provided plenty of learning and skills, which will be helpful in the event we receive new requests from the field and modify the system easily on our own,” said Mr. Suman Kar, Database Management Specialist of the project Safety Net Systems for the Poorest. “This is a massive system and we are happy that the Synergy team is very supportive and over the next two years will be taking us into gaining an advanced knowledge of the MIS.”

“As a company, it is important to us that customer training sessions are conducted in a highly thorough and informative manner to generate the sustainability of the know-how of the system,” says Dr. Ashot Hovanesian, Synergy International Systems Founder and CEO.

The Management Information System for the Bangladesh Safety Net for the Poorest project is a web-based platform developed by Synergy to enable project staff to track, monitor, and report data about beneficiaries of the Ministry’s social program.

International Conference on the Role of Case Management Systems in Country Development is Launched in Kigali, Rwanda

On June 11-13, the Government of Rwanda hosting the International Conference on the Role of Case Management Systems for Justice System Integration, Performance, and Country Development.  The three-day event took place in Kigali and was organized by the Rwandan Ministry of Justice, in partnership with the Rwandan Ministry of ICT & Renovation, and Synergy International Systems, Inc.

Over 150 participants – delegations representing the justice sectors of Bangladesh, Benin, Kenya, Lesotho, Malawi, Papua New Guinea, Swaziland, Tanzania, Zimbabwe, and Rwanda, East African Court and Comesa, as well as representatives of international development agencies – were attending the conference.

The  conference showcased the Rwanda IECMS (Integrated Electronic Case Management System) – developed by Synergy – and demonstrated how electronic case management systems can contribute to the development of countries, specifically through achieving transparency, accountability, and equality before law.

The conference is offering a platform for exchanging knowledge and best practices on the implementation of IECMS and the role it plays in improving access to justice.

“Rwanda has been at the forefront of the digital revolution in Africa. One of our achievements is the IECMS which was introduced in Jan 2016 to improve access to justice. The Ministry of Justice, in partnership with the Ministry of ICT & Innovation and Synergy International Systems, Inc, decided to convene this important conference with the view of sharing our experience and best practices on the successful implementation of Rwanda IECMS. I look forward to the conference and I wish you a pleasant stay in our beautiful country,” said Rwandan Minister of State Mr. Evode Uwizeyimana in his welcome remarks during the opening ceremony of the conference.

In his speech, the Rwandan Chief Justice Hon. Prof. Sam Rugege stated that Rwanda IECMS has substantially reduced the interaction of litigants and court officials, thus contributing to the fight against corruption. Moreover, he emphasized the ways Rwanda IECMS is affecting the country’s performance and development and how those factors, in their turn, create an environment of improved efficiency, timeliness, and quality of justice and are important in attracting investors. “Today, with IECMS, we boast electronic access to court processes,” said Hon. Prof. Rugege, adding “The cost and time spent on cases has been considerably reduced. Even the process of writing judgement has been made easier with most information like police records, witness statements, pleadings, records of proceedings are accessible to the judge in the system. As a result, processing time for cases has been considerably reduced.”

Throughout the conference, speakers highlighted the importance of IECMS in the development of Rwanda as a country.

“We know from the SDG agenda that it’s important to have access to justice and rule of law – no country can develop without these foundations. This is why the Integrated Electronic Case Management System is so important. It plays a key role in the implementation of the SDG agenda and helping us achieve the “Leave No One behind” mandate,” said Mr. Stephen Rodriques, the UNDP Resident Representative in Rwanda.

“We know that the IECMS has been fundamental in delivering an efficient and equitable system that is more customer focused so we are able to have a citizen-centered service delivery approach. Our journey from a manual system to an electronic integrated system has not been easy, but if we achieved it in Rwanda, we trust that every country can achieve it,” said Ms. Paula Ingabire, Minister of ICT and Innovation in Rwanda.

“Rwanda is using new technologies such as IECMS to drive social and economic transformation and, in the process, improve the lives of its people,” said Mr. Stephen Rodriques, the Resident Representative of UNDP in Rwanda.

Assessing the change brought by Rwanda IECMS, Ms. Isabelle Kalihangabo, the Deputy Secretary General of the Rwanda Investigation Bureau, recalled the pre-IECMS times. “Everything was done manually. There were a number of risks, including risks in recording data, inaccurate information, poor filing, disappearance of documents, and there was room for illegal detention. So, it was not just an issue of managing documents. It was an issue of human rights,” said Ms. Kalihangabo.

“IECMS has fully met our expectations. There is a time reduction in case management. It is cost effective and accessible,” she added.

Speaking on the correlation between Intelligent Monitoring & Evaluation and the improvement of the justice sector, Dr. Ashot Hovanesian, Synergy International Systems’ Founder and CEO said: “The purpose of Intelligent M&E is to empower Justice Sector practitioners and executives with the results from Artificial Intelligence algorithms for improving performance of their institutions.” He added that large quantities of data collected through IECMS is critical for supplying the required data to Intelligent M&E.

The conference covered the history and evolution of case management in Rwanda and included a live demonstration of the Rwanda IECMS in action.

Rwanda Ministry of Justice to Organize International Conference on Case Management Systems, Showcasing Rwanda IECMS

An international conference titled “Role of Case Management Systems for Justice System Integration, Performance and Country Development” is to be organized in Kigali, Rwanda from June 11 to 13, 2019. The Rwanda Ministry of Justice is organizing the conference, in partnership with Synergy International Systems. Delegations from several countries from around the world will be attending the event.

The international conference will be providing a forum to showcase the Rwanda Integrated Electronic Case Management System (Rwanda IECMS). Moreover, the Rwanda Ministry of Justice states that the conference will serve as a platform demonstrating “Rwanda’s commitment to contribute to justice through sharing experience and best practices on the transformation of the worldwide judicial chain systems by the use of Information Technology”.

In the past years, Rwanda has implemented Rwanda IECMS, an automated judicial case processing and management system developed by Synergy International Systems, that is digitizing the country’s entire judicial chain from investigation to prosecution, adjudication and court decision implementation. Rwanda IECMS is accelerating judicial proceedings and contributing to transparency, accountability and equality before the law. In 2017, Rwanda IECMS was internationally recognized with the Top Ten Court Technology Solutions Award at the International Conference organized by the International Association for Court Administration (IACA).

“Rwandan justice sector’s digital achievement has been the implementation of IECMS, which was introduced in January 2016 to improve the provision of, and access to justice by reducing delays and transaction costs associated with judicial case processing and management through the whole justice chain, from the inception of a case to its final adjudication and court decision execution,” said Mr. Busingye Johnston, the Minister of Justice of Rwanda on May 15, 2019, at the Transform Africa Summit in Kigali.

“We are proud on how Rwanda IECMS has helped the country not only modernize its justice sector, but also contribute to its transformation into a regional IT hub. Through the use of tailor-made IECMS, Rwanda has the experience to show the world how Information technology is integral in achieving access to quality justice,” says Dr. Ashot Hovanesian, Synergy’s CEO and Founder.

The conference will include panel and open discussions, presentations, as well as field and site visits that will enable participants to witness the Rwanda IECMS in practice.