Synergy CMS to Support the DC Office of Human Rights

Washington, D.C. – November 18, 2016 – Earlier this week, Synergy was awarded a contract with the District of Columbia Office of Human Rights to provide an electronic Case Management System for the registration and processing of cases related to human rights violations. The Office of Human Rights (OHR) provides enforcement of local and federal human rights laws, such as the DC Human Rights Act.

The OHR provides a legal process through which those who believe they have been discriminated against can seek justice. The OHR was established to eradicate discrimination, increase equal opportunity and protect human rights for both residents and visitors to the District of Columbia. Judges within the OHR investigate and resolve complaints of unlawful discrimination in employment (in both the private and public sector), education, or housing.

The CMS will support the OHR with online complaint registration and e-filing. The Case Management System will be designed using the Synergy CMS platform, with customized case registration forms, and configurable workflows and user access permissions. Through a public user interface, registrants can access their cases to view the status and receive automated updates and notification directly to their email.

The CMS will support and streamline existing business processes and ultimately enhance the efficiency of OHR in accomplishing its mission.


Synergy Included in Gartner’s 2016 Market Guide for Strategy Execution Software

Gartner, the leading IT market-research firm, has selected Synergy International Systems, Inc.—with its Indicata Monitoring & Evaluation Software solution—as one of six Representative Vendors in its 2016 Market Guide for Strategy Execution Software.

Synergy Indicata is a strategy execution solution that enables organizations to manage the entire corporate chain from strategy to results. With Indicata, organizations can set up strategic frameworks, measure portfolio-wide performance, and visualize performance data.

Although Gartner has been tracking the strategy execution market over the last three years, 2016 seems to mark a turning point in this market. According to Gartner, “Organizations are realizing that executing strategy effectively in the digital age requires a new set of tools and practices. Transformation leaders and EPMO leaders should consider investing in strategy execution software to help close the ever-persistent “execution gap.”

Based on its Market Clock concept, Gartner has placed strategy execution software at the center of the first-mover opportunity zone, graduating it from its emerging market status of just two years ago. Organizations increasingly recognize that executing strategy effectively depends on their ability to be fast and agile. Agile strategy execution, which goes beyond linear project management, becomes critical for that purpose.

Moreover, private sector organizations are keen to make strategy execution a strong internal capability and adopt tools that support real-time decision making. As Gartner observes, “Companies that dedicated time and resources to strategy execution, outside of normal operations, appeared to be more successful than companies that followed the normal path of attempting to execute strategy by overlaying strategic work onto their existing operational performance management framework.”

Synergy has been providing software for performance management—also known as Monitoring & Evaluation—in the public sector for many years. Clients include the U.S. government, international development organizations, foreign government agencies, and non-profits. A prominent example is a web-based system for the U.S. government’s Feed the Future Initiative (FTF), a multi-billion dollar interagency effort that addresses hunger and food insecurity around the world.

According to Dr. Ashot Hovanesian, CEO of Synergy, “Our expertise in Monitoring and Evaluation software in the public sector is highly relevant to the emerging strategy execution needs of the private sector. Indicata delivers greater agility to organizations that are looking to close the execution gap and ensure that strategic efforts are on point.”

Gartner believes that the six representative vendors listed in the Market Guide all provide the must-have features of strategy execution software. It also forecasts that the vendors are on track to add the should-have features to their offerings.

The original source: Gartner

Synergy is the winner of WITSA Emerging Digital Solutions Award 2016

Synergy’s Social Protection Information System (SPIS) product has been selected as the winner of 2016 World Information Technology and Services Alliance (WITSA) Emerging Digital Solution Award. Synergy exhibited the award-winning SPIS at the World Congress on IT (WCIT) in Brasilia, Brazil on October 3-5, 2016.

The theme of WCIT 2016 was “Promises of the Digital Age: Challenges and Opportunities.” The Congress was organized by WITSA and brought together over 2,500 visitors from 82 countries worldwide. It was a unique platform for ICT companies to interact and devise new solutions to ensuring access to market innovations for all.

Synergy SPIS is a robust software solution that helps governments manage social assistance and conditional cash transfer (CCT) programs and deliver resources to beneficiary citizens and households. SPIS enables governments to manage beneficiaries, calculate and monitor eligibility, verify a beneficiary’s identity, manage payments, and produce aggregate statistics on the performance and results of social protection programs.

Ghana’s Ministry of Finance Staff Training for DCMIS

Vienna, Virginia, USA, 13 July, 2016 –In 2015 Synergy was awarded a contract to develop the Ghana Development Cooperation Management Information System (DCMIS) for the Ministry of Finance of Ghana. The DCMIS serves as a centralized software platform that aligns external assistance with national development plans and sector priorities.

In the scope of the project and in line with our corporate focus on local ownership and system sustainability, Synergy’s Senior Project Manager / System Analyst Emilya Khachatryan and Technical Team Lead / Senior Database developer Nelly Ter-Vardanyan conducted one-week in-depth training course for more than 70 Ministry of Finance officers in Accra, Ghana in June, 2016. The training aimed at strengthening the capacity of MoF’s staff and other system stakeholders in managing the system.

The training was assessed as of a very high quality. One of the trainees highlighted that the organization of the training was perfect, emphasizing the hands-on-practice that actually assisted to acquire knowledge on the system. The simplicity and user friendliness of the system was emphasized as one of the most important features of the Ghana’s DCMIS. In the end of the training all the trainees were awarded with Synergy certificates.

Bangladesh will soon manage its Social Safety Nets Programs with Synergy’s SPIS solution

Vienna, Virginia, USA, 27 May, 2016 – In May 2016, the Government of Bangladesh and the World Bank selected the consortium of Synergy International Systems, Inc. and Synesis IT , a local IT company, to develop Management Information Systems for the Bangladesh Safety Net Systems for the Poorest Project (SNSP).

As part of the project, two separate but fully integrated government information systems will be developed: a Social Safety Net System for the Ministry of Disaster Management and Relief (MoDMR), and a National Household Database (NHD) for the Bangladesh Bureau of Statistics (BBS).

The Social Safety Net System will cover the country’s five main social assistance programs run by MoDMR’s Department of Disaster Management (DDM), the body responsible for implementing and overseeing the largest safety net programs and humanitarian assistance programs in Bangladesh.

The National Household Database (NHD) of the Bureau of Statistics will be used to better target the poor in the five safety net programs. The system will calculate the poverty score of all households in the country based on predefined eligibility criteria to identify the target groups for safety net programs. The Database will cover 37 million households and include around 160 million personal profiles. It will also be synchronized with the Electoral Commission’s database.

“The implementation of these MIS systems will improve the selection of vulnerable populations, allowing the Government of Bangladesh to efficiently administer social safety net programs, make cash transfers transparently, and take well-informed decisions,” said Synergy’s Project Manager Diana Gurzadyan, who was recently in Dhaka, the capital city, to launch the project and carry out a needs assessment. “It will improve the equity, efficiency and transparency of major safety net programs, and it will ultimately ensure the proper delivery of social services to targeted groups”.

Synergy was awarded the project through a World Bank competitive international bidding. The company recently developed similar social assistance MIS for the Governments of Timor-Leste, Maldives and Bahamas.

Uzbekistan Government to monitor all its investment projects with Synergy’s solution

Vienna, Virginia, USA, 27 April, 2016 – In the scope of financial and public administration reforms, the Government of Uzbekistan aims at improving and strengthening the management and monitoring of internationally funded projects. The Ministry of Foreign Economic Relations, Investment, and Trade (MFERIT), the Government’s agency responsible for the formation and monitoring of foreign investments, needed a centralized system to monitor the performance of investment projects funded by the International Financial Institutions (IFI).

To this end, with the support of the Asian Development Bank (ADB), the Government has selected Synergy International Systems to develop the Project Management Information System and Monitoring Application Software (PMIS).

PMIS will replace the existing monitoring tools and will serve as a common platform across various ministries and organizations for a comprehensive, real-time picture of the development assistance landscape in the country.

The newly developed PMIS will be used to support the Government in all aspects of investment projects’ execution, management, monitoring and evaluation. In the future, the system will also be supplemented with the entirety of records on completed projects that have been implemented since the date of Uzbekistan’s independence (September 1991). It is expected that the system will be available online to all donors/financiers and other stakeholders involved in the process. It will also enhance staff capacity in project management in accordance with ADB and other IFI’s procedures and best international practices.

Synergy was awarded the project through a competitive international bidding by the Asian Development Bank.

Using Information Management for Better Social Assistance in Bahamas


Though the Bahamas is one of the wealthiest Caribbean countries with constantly improving human development indicators, but the country still faces problems with childhood poverty and education. The statistics show that about half of all public students leave school every year with only an attendance certificate that result in 30 per cent youth unemployment in the country.

The Ministry of Social Services and Community Development (MOSSCD) that has initiated several cash and in-kind transfer programmes for low-income Bahamians, needs to improve the efficiency of its expenditures and make targeted transfers. The Government initiated a series of safety net reforms to transform those social assistance programmes into a conditional cash transfer (CCT) – deliver financial assistance based on MOSSCD’s defined thresholds and parameters.


In the light of new CCT reforms, the information management system is absolutely critical to automate and track beneficiaries, payments, and program statistics from the entire lifecycle of a CCT program. Hence, the Government of The Bahamas (GOB) in collaboration with the Inter-American Development Bank contracted Synergy International Systems for the implementation of an automated CCT Management Information Systems (CCT MIS) to record, process and manage CCT transactions.

Synergy’s industry leading Social Protection Information System (SPIS) will serve as a unified social assistance platform for the MOSSCD and will enable users to register, validate beneficiaries, track payments, and monitor the entire lifecycle of a CCT programs.

In January 2016 in the scope of the system development process, Synergy’s two project managers Aram Lalayan and Diana Gurzadyan traveled to Nassau, Bahamas, to conduct a comprehensive training on the envisioned CCT MIS solution to more than 20 MOSSCD participants including Minister of Social Services the Honorary Melanie Griffin.

“My level of excitement just went up.” said Marva Russell-Minns, the Project Manager of Social Safety Net Reform Programme in Department of Social Services upon the first personalized log on to the system.

“I’m excited to see this system working.” concluded the Minister of Social Services and Community Development, the Honorable Melanie Griffin M.P, after the demonstration of the system.

Synergy was awarded the project through a competitive international bidding by the Inter-American Development Bank. The company recently developed and rolled-out similar social assistance MIS for the Governments of Timor-Leste and Maldives.

AGRA Chooses Synergy Indicata As Its Results Management Information System

Vienna, VA, December 9, 2015 – Alliance for a Green Revolution Africa (AGRA) selected Synergy Indicata as a technological platform for the implementation of a centralized Results Management Information System (RMIS).

The envisioned RMIS has three main objectives: operational performance of AGRA’s programs and grants, communication of results to partners/stakeholders and finally data analysis, modeling and reporting.

The RMIS will be aligned with AGRA’s strategy to focus on results management and will allow AGRA to manage its Programs in the scope of performance framework. The system will enable to collect and process data on the performance and progress of various Grants, access and analyze data and advise all stakeholders on Program and Grant implementations, using customizable management dashboards, advanced visualizations and reporting.

AGRA is a dynamic partnership working in 18 countries across Africa to help millions of small-scale farmers and their families lift themselves out of poverty and hunger.

Gartner selects Synergy software in its 2015 Market Guide for Enterprise PPM software

Vienna, VA, December 4, 2015Gartner, the leading IT market research firm, has included Synergy International Systems as a representative vendor in its 2015 Market Guide for Enterprise Program and Portfolio Management (EPPM) Software.

Gartner defined the nascent EPPM market in 2014 when it identified an emerging yet pivotal shift from project-focused software tools to strategy-centric enterprise-wide solutions.  Traditional Project Portfolio Management tools are typically designed to help plan IT-specific projects and track the completion of routine tasks. And organizations are struggling to force-fit their current PPM or corporate performance management tools to perform strategy execution functions.

Gartner discerned the need for a new breed of solutions that can support an organization’s efforts to unify projects, resources, and operations within a cohesive, adaptive strategy-based framework.

Gartner states in the Market Guide that: “Creating strategic change requires agility, responsiveness and unimpeded multidirectional communication. Classic PPM software, by design, is simply too hierarchical, and organizations are rapidly finding that they need a new suite of lighter weight, more-adaptive tools to help get the job done.”

Gartner categorizes this emerging market into three broad and interconnected focus areas: Strategic decision-making, Multi-level consolidated reporting and dashboards, and Enterprise portfolio management.

Synergy has been a pioneer of the EPPM notion, driven by a vision to deliver software that fuels the successful execution of an organization’s strategy and helps enterprises “do the right things right”. Synergy’s EPPM solution, Synergy Indicata, provides organizations with an end-to-end platform for strategic planning, program formulation and performance monitoring.

Rwanda’s Justice Sector Staff Training for IECMS

Synergy is currently developing the Rwanda’s Integrated Electronic Case Management System (IECMS), a sector-wide platform connecting all justice government institutions involved in the provision of justice. It is expected to cover all existing judicial and administrative procedures of the Justice Sector, including Rwanda National Police, National Public Prosecution Authority (NPPA), Judiciary, Rwanda Bar Association (RBA), MINIJUST, and Rwanda Correctional Services (RCS).

In line with our corporate focus on local ownership, capacity development, and system sustainability, Synergy organized an in-depth, seven-week training course for 8 Rwandan Government officers in our Global Learning Center in Yerevan, Armenia.

The training sought to strengthen the capacity of Rwandan government officers in managing IECMS.

“The extensive knowledge of trainers and their commitment were very impressive, I loved the team working ethics and dedication, it’s really amazing”, said Niceson Karungi, IT Business analyst of the Judiciary of Rwanda.

Synergy Project Managers and technical specialists conducted trainings on various aspects of the anticipated system, including case scheduling and tracking, records management, document and electronic filing, and general system administration.