Improved Transparency and Access to Information Achieved in Afghan Municipalities

Within USAID’s Strong Hubs for Afghan Hope and Resilience (SHAHAR) Project, two modules – that of Complaints Management System and Legal and Policy – were installed and configured in the Integrated Financial Management System (IFMS), addressing a lack of transparency and data accuracy. IFMS and its modules are developed by Synergy International Systems, Inc.

Through the Complaints Management System, citizens’ complaints are recorded and processed, and monitored and tracked for resolution. This system will help Deputy Ministry of Municipalities of Afghanistan (DMM) have oversight and awareness of general issues being faced at municipalities across the country and allow them to monitor their resolution and make sure the complaints are addressed. It also generates computerized reports to municipal authorities and DMM.

Read the USAID Newsletter to find more on this project, as well as watch the project video produced by USAID SHAHAR.


Synergy Recognized as Representative Vendor in Gartner’s Market Guide 2019 for Strategy Execution Management

Synergy Indicata, Synergy’s Strategy Execution, Monitoring & Evaluation Software has been included by Gartner in its 2019 Market Guide for Strategy Execution Management Software, thus marking its 5th consecutive year in the prestigious list as a representative vendor.

Every year, Gartner, the world’s leading tech research and advisory company, studies and analyses the strategy execution software market. It then shortlists companies, who are experts in providing strategy execution and M&E software solutions, as representative vendors. The SEM technology providers highlighted in Gartner’s Market Guide 2019 “can help communicate the strategy of the organization and determine the degree to which people are doing something to support strategic objectives”.

Moreover, the Market Guide states that the listed vendors are “innovating their products beyond this set of core portfolio management capabilities to bring business processes and elements into a portfolio and strategy execution tool for consideration during decision making.”

As the Gartner Market Guide for SEM states, “People make thousands of decisions every day, bound by understandings they have and, many times, by their own self-interests. For strategy execution and supporting SEM tools, it is not only the ability to communicate and manage the strategies of the organization that makes them useful. Even more important, SEM tools also indicate the degree to which people, in-flight projects and programs, and ongoing assets are delivering the desired metrics that indicate the degree to which the strategy is being executed and achieved. Strategy should always drive what we decide to do and how we decide to do it.”

Synergy Indicata has a wide array of capabilities enabling effective Strategy Execution Management. The software provides a set of tools and practices that offer multidirectional communication, dynamic portfolio and program management, and enables investment portfolio modelling and evidence-based decision making. Moreover, Synergy Indicata offers toolkits that link between strategies, metrics, and resources.

“At Synergy, we work diligently to further develop and automate our solutions and persistently add more capabilities to our products,” says Dr. Ashot Hovanesian, Synergy’s Founder and CEO. “This is how we can assure that our information management systems will be well-equipped to meet the future business needs of our clients.”

Over the past years, Synergy Indicata has been helping governments, development organizations, and global nonprofit organizations worldwide to improve their strategy execution, make decisions informed by data, and deliver more effective impact.

Synergy to Develop Modules for Grants Management System for AGRA’s Existing Management Information System

Synergy International Systems, Inc. is proud to announce the signing of a new contract with the Alliance for a Green Revolution in Africa (AGRA). Within this new collaboration, Synergy will be adding new modules from its Grants Management System to AGRA’s existing AMIS (AGRA Management Information System) – also developed by Synergy – to support the management of AGRA’s Programs and their grantees.

The new modules of AMIS will enable AGRA to monitor the operational performance of their programs and grants and enhance communication of results to AGRA’s partners and stakeholders with an advanced efficiency. Moreover, the AMIS will improve AGRA’s data collection, analysis, and reporting capabilities.

“We are excited over our continuous collaboration with AGRA and are working on building a system that will help AGRA to fully address grantor and grantee needs at granular level, from grant planning to administration and grant performance analysis,” says Dr. Ashot Hovanesian, Synergy’s Founder and CEO.

Headquartered in Nairobi, Kenya, AGRA was formed in 2006, with the goal “To increase the incomes and improve food security for 30 million farming households in 11 African countries by 2021”. The organization is working towards dramatically increasing the productivity of smallholder farms, thus helping tens of millions of extreme poverty.

In 2015, AGRA selected Synergy Indicata as the technological platform for the implementation of its corporate web-based strategy execution and Monitoring and Evaluation Information System. The centralized, automated M&E information system is designed to support AGRA’s commitment to transformation of the agricultural landscape of Africa and serves as a comprehensive monitoring and evaluation framework called to capture all program data on process monitoring and impact assessments. Since then, Synergy has continued to provide technology support to AGRA through building additional modules and providing maintenance and support.

Synergy’s Grants Management System was recognized in Gartner’s 2019 Market Guide for Grant Management Solutions. The system fully addresses grantor and grantee needs at granular level – from grant planning to administration and grant performance analysis.

Integrated Financial Management System by USAID’s SHAHAR Project is Improving the Way Afghan Municipalities Are Managed

USAID’s Strong Hubs for Afghan Hope and Resilience (SHAHAR) Project is supporting Kandahar, one of the largest municipalities in Afghanistan with the implementation of Integrated Financial Management System (IFMS), addressing a lack of transparency and data accuracy. Developed by Synergy International Systems, IFMS has six modules: Accounting, Budgeting, Payroll, Business Licensing, Property Registration, and Other Revenue.

Now, the municipality is able to generate computerized reports, deliver faster services, and demonstrate improved transparency in their operations.

Read the USAID Newsletter to find more on this project, as well as watch the project video produced by USAID SHAHAR.

Building Development Projects Management Information System for the Government of Zimbabwe

Synergy International Systems, Inc. (Synergy) is proud to announce that it has won the tender to create the Development Projects Management Information System (DevProMIS) for the Ministry of Finance and Economic Development of Zimbabwe.

With development of DevProMIS underway, Synergy is providing the complete set of technology, knowledge, expertise and services to design, develop and deliver an integrated system that is user-friendly, scalable, and sustainable. It is envisaged that the system will provide the Government of Zimbabwe an end-to-end framework to automate business processes, manage workflows, and attain an increased capability in managing relations with Development Partners.

“Synergy has an outstanding expertise in creating and successfully delivering Information Management Systems that are providing country governments, development organizations and citizens worldwide a more transparent, accurate, and focused view and management of development programs,” says Dr. Ashot Hovanesian, Synergy’s Founder and CEO.

USAID’s SHAHAR Project Computerizes Municipal Business Processes in Afghanistan

Afghan municipalities have been struggling to maintain and build revenue sources. Lacking computerization, they have had to process municipal transactions and execute municipal processes manually. Compounding the struggle to manage municipal finances effectively, the Deputy Ministry of Municipalities (DMM) has had no system in place to enable them to track and lead the improvement of municipal financial performance.

USAID’s Strong Hubs for Afghan Hope and Resilience (SHAHAR) addressed exactly this issue by implementing the Integrated Financial Management System (IFMS) in 14 provincial partner municipalities, and is in the process of implementing it in three more. SHAHAR also worked closely with DMM to establish the IFMS National Hub, a central IFMS system connecting all municipalities, and providing a vehicle for DMM to monitor municipal financial performance and generate detailed executive reports.

Read the USAID Newsletter to find more on this project, as well as watch the project video produced by USAID SHAHAR.

Synergy International Systems Signs the UN Women’s Empowerment Principles

Synergy International Systems, Inc. is pleased to announce that it has officially joined the United Nation’s Women’s Empowerment Principles (WEPs), thus advancing the company’s conduct and initiatives in promoting gender equality.

By endorsing the WEPs, Synergy joins over 2000 businesses from around the globe in taking decisive action for further advancing women’s empowerment. As a tech company where 49% of tech roles and 39% of leadership roles are occupied by women, Synergy recognizes the value of women professionals in ensuring the growth and sustainability of the business.

Women Empowerment Principles are a joint initiative of UN Women (United Nations Entity for Gender Equality and the Empowerment of Women) and United Nations Global Compact. They are a set of principles to offer guidance to the private sector on how to promote gender equality and advance women’s empowerment in the workplace, the marketplace, and the community.

“The role of women tech specialists and corporate leaders has always been a driving force in achieving Synergy’s company goals and success, as well as an integral in our growth as a software development company,” says Dr. Ashot Hovanesian, Synergy’s Founder and CEO. “Through endorsing Women’s Empowerment Principles, we envision to cement our values on equally empowering men and women into our corporate code of conduct, as well as advocate for the impact empowered women can have in building strong companies,” he adds.

By endorsing WEPs, Synergy pledges to put into practice a WEPs action plan, implemented with the support of UN Women and UNDP. Over the next two years, the action plan is to positively influence the ways Synergy will be proactively promoting gender equality and women’s full participation and leadership.

Synergy at the Inaugural International Forest Summit

Held in October 20-23, 2019, the Forest Summit hosted a group of keynote speakers and panelist – global leaders and researchers in the field of forestry and reforestation – from Armenia, Israel, Kenya, Lebanon, the United States, as well as representatives of international organizations such as the UN Food and Agriculture Organization’s Green Climate Fund and WWF. Mr. David Kocharov, Synergy’s Vice President, was among the panelists.

At the session titled “The Role of the IT Sector and Technological Innovation in Forest Conservation and Restoration”, Mr. Kocharov shared Synergy’s experience as the technology provider in the implementation of the Control Module of the National Information System for Forestry and Wildlife (MC-SNIFFS) for the National Forest and Wildlife Service of Peru (SERFOR), the country’s primary source of forest information management.

Detailing on how the software system’s tailor-made functionalities are enabling authorities in Peru enhance the provision and effectiveness of forest sector governance in the country, Mr. Kocharov said: “Management Information Systems can become an important tool in managing entire life-cycle of forest management, from zoning and planning to concession management, and automating business processes”.

Synergy is Designing and Developing Armenia Wholesale Electricity Market Management System Software Facilitating Electricity Trade

The U.S. Agency for International Development (USAID) Market Liberalization and Electricity Trade (MLET) Program supports Armenia’s efforts to make the country’s energy market more attractive to private investment, to expand electricity trade with Georgia to promote greater energy security for Armenia, to diversify Armenia’s energy supply, and to make the country’s energy markets more efficient and transparent. The main counterparts of the USAID MLET Program are the Republic of Armenia Ministry of Territorial Administration and Infrastructures, the Republic of Armenia Public Services Regulatory Commission, and other key energy sector institutions.

Project meeting at the offices of Synergy International Systems, Inc.

To assist in the MLET Program’s efforts for liberalizing the wholesale electricity market and improving electricity trade in Armenia, Synergy International Systems (Synergy) has been selected in June 2019 to support Tetra Tech ES, Inc. in implementing USAID MLET Program’s task component on design and development of automated information technology platform – Armenian Energy Exchange (AEX), which will enable the Armenia Wholesale Electricity Market Operator and System Operator, as well as Market Participants to interact and organize the wholesale trading of electricity.

The MMS platform will be a key tool to implement operation of the Armenia Wholesale Electricity Market through enabling electronic communications and trade in different segments of the market, performance of energy transactions and settlements, configuring data visualizations, and empowering users to explore market results. The MMS platform will also allow for full transaction and information exchange automation, ensure transparency through controlled access to energy market information, and ensure security and maintenance of the market records and reports.

The project is in the initial development phase, after completing the initial system design process in October.

Disclaimer: This article is made possible by the support of the American People through the United States Agency for International Development (USAID). The contents of this publication are the sole responsibility of the publisher and do not necessarily reflect the views of USAID or the United States Government.

Knowledge Transfer Workshop for the Lusaka M&E MIS Software Project

Within the frames of developing the Monitoring and Evaluation Information Management System (M&E MIS) for Lusaka Sanitation Project instigated by the Government of Zambia, Synergy International Systems recently organized a week-long training and knowledge transfer session for the representatives of administrative and IT staff members from project stakeholder entities – the Lusaka City Council, Zambia Ministry of Health, and Lusaka Water and Sewerage Company (LWSC).

The training demonstrated the administration, installation, and maintenance work of the M&E MIS software, as well as introduced the new modifications of the system.

“The training helped us better understand the software system in terms of software development and technology to help our teams back home. The M&E MIS will give us real time information which we can actually use to make better decisions on carrying out our day to day workflows,” said Ms. Nkweluka Kabwiri, from LWSC. “Having that background knowledge really helps us to make any further adjustments to the system,” she added.

The knowledge transfer will enable the Lusaka Sanitation Project staff get a deeper understanding on how the system works.

“The M&E MIS software provides extensive flexibility which allows us not to be dependable on Synergy in terms of day-to-day modifications. From now onwards, changing some parameters and characteristics of the system based on our changing needs done on our end,” said Mr. Abhinav Goel, Lusaka Sanitation Project Program Management Expert.

Moreover, the training introduced the new modifications of the system. “The system will provide facilities for different users from data collectors to increase their efficiencies. It will mostly be paperless data collection,” said Mr. Goel. “The software will help managers to supervise their various programs and projects in the sanitation sector and provide them with analytical tools to analyze and improve decision-making. Overall, the government can transparently see the performance of the sanitation sector and provide oversee performance.

One of the modifications of the system is to facilitate the integration of the M&E MIS software with other software systems of the Lusaka City Council, the Ministry of Health, and the Lusaka Water and Sanitation. “This integrated approach will enable data accumulation and reduce duplication of work and increase efficiency of processes,” said Mr. Goel.

The M&E MIS software custom-designed and developed by Synergy is a comprehensive computerized, georeferenced, and integrated software. Once completed, it will streamline and automate processes, facilitate communication and interactions between various stakeholders and automate processes from requests for services to payments, verification and complaints, thus rendering program implementation processes paperless and more efficient.