Advanced Training for Delegation from Bangladesh Safety Net for the Poorest Program

Over the last week, Synergy International Systems hosted a delegation of officials from for a week-long advanced technical training sessions and in-depth consultations at the company’s Global Development and Learning Center in Yerevan, Armenia.

The training session was conducted as a part of the development of two Management Information Systems (MIS) for the Bangladesh Safety Net Systems for the Poorest (SNSP) Project, implemented by the Ministry of Disaster and Relief, Bangladesh.

The training aimed at building the capacity of four senior managers from the Department of Disaster Management to not only use the system independently in an efficient and error-free manner, but also to enable them carry out the further maintenance of the Management Information System.

The training session provided in-depth knowledge and expertise on system administration and database management, thus significantly contributing to the knowledge sustainability of the project.

“The training was conducted by a team of excellent experts. It is really important to us to grasp how the MIS is working. The training definitely provided plenty of learning and skills, which will be helpful in the event we receive new requests from the field and modify the system easily on our own,” said Mr. Suman Kar, Database Management Specialist of the project Safety Net Systems for the Poorest. “This is a massive system and we are happy that the Synergy team is very supportive and over the next two years will be taking us into gaining an advanced knowledge of the MIS.”

“As a company, it is important to us that customer training sessions are conducted in a highly thorough and informative manner to generate the sustainability of the know-how of the system,” says Dr. Ashot Hovanesian, Synergy International Systems Founder and CEO.

The Management Information System for the Bangladesh Safety Net for the Poorest project is a web-based platform developed by Synergy to enable project staff to track, monitor, and report data about beneficiaries of the Ministry’s social program.

International Conference on the Role of Case Management Systems in Country Development is Launched in Kigali, Rwanda

On June 11-13, Rwanda is hosting the International Conference on the Role of Case Management Systems for Justice System Integration, Performance, and Country Development.  The three-day event is taking place in Kigali and is organized by the Rwandan Ministry of Justice, in partnership with the Rwandan Ministry of ICT and Synergy International Systems, Inc.

0ver 150 participants – delegations  representing Bangladesh, Benin, Kenya, Lesotho, Malawi, Papua New Guinea, Swaziland, Tanzania, Zimbabwe, and Rwanda, East African Court and Comesa, as well as representatives of international development agencies – are attending the conference.

The international conference is showcasing the Rwanda IECMS (Integrated Electronic Case Management System) – developed by Synergy – and demonstrating how electronic case management systems can contribute to the development of countries, specifically through achieving transparency, accountability, and equality before law.

The conference is offering a platform for exchanging knowledge and best practices on the implementation of IECMS and the role it plays in improving access to justice.

“Rwanda has been at the forefront of the digital revolution in Africa. One of our achievements is the IECMS which was introduced in Jan 2016 to improve access to justice. The Ministry of Justice, in partnership with the Ministry of ICT and Synergy International Systems, Inc, decided to convene this important conference with the view of sharing our experience and best practices on the successful implementation of Rwanda IECMS. I look forward to the conference and I wish you a pleasant stay in our beautiful country,” said Rwandan Minister of State Mr. Evode Uwizeyimana in his welcome remarks during the opening ceremony of the conference.

In his welcome speech, Chief Justice Prof. Sam Rugege stated that Rwanda IECMS “has reduced substantially the interaction of litigants and court officials, reducing opportunities of compromising court officials through corruption.” Moreover, he emphasized the ways Rwanda IECMS is affecting the country’s performance and development and how those factors, in their turn, create an environment of improved efficiency, timeliness, and quality of justice and are important in attracting investors.

Throughout the conference, speakers highlighted the importance of IECMS in the development of Rwanda as a country.

“We know that the IECMS has been fundamental in delivering an efficient and equitable system that is more customer focused so we are able to have a citizen-centered service delivery approach. Our journey from a manual system to an electronic integrated system has not been easy, but if we achieved it in Rwanda, we trust that every country can achieve it,” said Ms. Paula Musoni, Minister of ICT and Innovation in Rwanda.

“Rwanda is using new technologies such as IECMS to drive social and economic transformation and, in the process, improve the lives of its people,” said Mr. Stephen Rodriques, the Resident Representative of UNDP in Rwanda.

Assessing the change brought by Rwanda IECMS, Ms. Isabelle Kalihangabo, the Deputy Secretary General of the Rwanda Investigation Bureau, recalled the pre-IECMS times. “Everything was done manually. There were a number of risks, including risks in recording data, inaccurate information, poor filing, disappearance of documents, and there was room for illegal detention. So, it was not just an issue of managing documents. It was an issue of human rights,” said Ms. Kalihangabo.

“IECMS has fully met our expectations. There is a time reduction in case management. It is cost effective and accessible,” she adds.

Speaking on the correlation between Intelligent Monitoring & Evaluation and the improvement of the justice sector, Dr. Ashot Hovanesian, Synergy International Systems’ Founder and CEO said: “The purpose of Intelligent M&E is to empower Justice Sector practitioners and executives with the results from Artificial Intelligence algorithms for improving performance of their institutions.” He added that large quantities of data collected through IECMS is critical for supplying the required data to Intelligent M&E.

The conference covers the history and evolution of case management in Rwanda and will demonstrate the Rwanda IECMS in action.

Rwanda Ministry of Justice to Organize International Conference on Case Management Systems, Showcasing Rwanda IECMS

An international conference titled “Role of Case Management Systems for Justice System Integration, Performance and Country Development” is to be organized in Kigali, Rwanda from June 11 to 13, 2019. The Rwanda Ministry of Justice is organizing the conference, in partnership with Synergy International Systems. Delegations from several countries from around the world will be attending the event.

The international conference will be providing a forum to showcase the Rwanda Integrated Electronic Case Management System (Rwanda IECMS). Moreover, the Rwanda Ministry of Justice states that the conference will serve as a platform demonstrating “Rwanda’s commitment to contribute to justice through sharing experience and best practices on the transformation of the worldwide judicial chain systems by the use of Information Technology”.

In the past years, Rwanda has implemented Rwanda IECMS, an automated judicial case processing and management system developed by Synergy International Systems, that is digitizing the country’s entire judicial chain from investigation to prosecution, adjudication and court decision implementation. Rwanda IECMS is accelerating judicial proceedings and contributing to transparency, accountability and equality before the law. In 2017, Rwanda IECMS was internationally recognized with the Top Ten Court Technology Solutions Award at the International Conference organized by the International Association for Court Administration (IACA).

“Rwandan justice sector’s digital achievement has been the implementation of IECMS, which was introduced in January 2016 to improve the provision of, and access to justice by reducing delays and transaction costs associated with judicial case processing and management through the whole justice chain, from the inception of a case to its final adjudication and court decision execution,” said Mr. Busingye Johnston, the Minister of Justice of Rwanda on May 15, 2019, at the Transform Africa Summit in Kigali.

“We are proud on how Rwanda IECMS has helped the country not only modernize its justice sector, but also contribute to its transformation into a regional IT hub. Through the use of tailor-made IECMS, Rwanda has the experience to show the world how Information technology is integral in achieving access to quality justice,” says Dr. Ashot Hovanesian, Synergy’s CEO and Founder.

The conference will include panel and open discussions, presentations, as well as field and site visits that will enable participants to witness the Rwanda IECMS in practice.

Building Integrated Electronic Case Management System for Papua New Guinea

Synergy International Systems is implementing the Integrated Electronic Case Management System for the Government of Papua New Guinea. Awarded in fall 2018 by the Judiciary of Papua New Guinea and the National Judicial Service, the project is developing a secure and effective Case Management System (CMS) for the Supreme Court, Appeals Court and the National Court in the country.

A delegation of the National Judicial Staff Services from the Papua New Guinea Justice sector, headed by deputy Chief Justice Mr. Ambeng Kandakasi is currently visiting Armenia for a month-long comprehensive training for technical knowledge and skills transfer. Tailored to meet the specific needs and competencies of the client’s staff, these training sessions are crafted to build long-term, local, and sustainable technical capacity.

“Working with Synergy’s experts throughout the training has provided a better insight on the platform and the knowledge-based experience necessary to support justice institutions in electronic case management,” says Mr. Kandakasi.

“The training sessions are enabling us to have a solid understanding of IECMS and its processes, which are very user friendly and are allowing us to modify the system to meet our precise needs,” says Mr. Ian Augerea, Registrar Supreme and National Courts of Papua New Guinea.

“At Synergy we value empowering our clients with technical capacity. This is an integral part of the project development lifecycle at Synergy and greatly contributes to achieving full client ownership and management of the system,” says Dr. Ashot Hovanesian, CEO and Founder of Synergy International Systems.

“As a project, IECMS is very important and critical to the Supreme and National Courts of Papua New Guinea and has the potential to revolutionize court case management, reduce backlog, bring about efficiency, expedite case disposition, and deliver easy access to justice  to our citizens,” says Mr. Kandakasi. “Moreover, IECMS will improve Papua New Guinea’s ranking on ease of doing business,” he adds.

“Synergy has supported government institutions from around the world to successfully move towards putting into action paperless and automated processes in case management and we are levelling our expertise towards generating the IECMS for Papua New Guinea,” adds Dr. Hovanesian.

Once implemented, the IECMS will be significantly advancing the Judicial System in Papua New Guinea and improving its citizens’ access to justice by streamlining the work of justice institutions in managing entire case lifecycles.

With Two Additional Modules, Rwanda IECMS is Digitizing Justice Sector’s Entire Case Management

Rwanda IECMS (Integrated Electronic Case Management System) – the award-winning Case Management System that is digitizing Rwanda’s entire justice sector – is being enriched with two new modules: Judgement Execution and Online Auctioning.

Following to a successful piloting phase complete with a series of ToT sessions in Kigali, the Judgement Execution and Auctioning modules are ready for their upcoming full-scale launch.

While all courts throughout the country have been paperless and digitized since mid-2017, the Rwandan Ministry of Justice – with Synergy International Systems as its technology partner – is continuing its mission to digitize and modernize all processes of case management lifecycle.

With its already developed modules, Rwanda IECMS covers the cycle of criminal processes (from complaint reporting to prisoning) both for the country’s entire Justice Sector, as well as the Military Justice, the integration of which with Rwanda IECMS went live on the 1st of May.

The addition of the Execution and Auctioning modules will allow Rwanda IECMS to cover the full life-cycle of civil processes up to their final execution.

 

Rwanda IECMS: a Breakthrough in Rwanda’s Modernization

Already back in 2017, Rwanda was ranked among the top ten countries in sub-Saharan Africa that are steadily progressing towards attaining the UN-backed SDGs (Sustainable Development Goals) by 2030.

At the foundations of the country’s transparent and effectual justice sector lays Rwanda IECMS, transforming the country’s access to justice, increasing transparency, and combatting corruption.

Integrating five institutions of the justice sector in Rwanda (Investigation, Prosecution, Judiciary, Correctional Services, Ministry of Justice), as well as the Military Justice, the Rwanda IECMS is operated not only by several thousand sector professionals, but also public stakeholders – citizens and their representatives – who have filed cases in courts.

 

New modules: Judgement Execution and Online Auctioning

Synergy developed the two most recent, custom-created modules – online judgement execution and online auctioning. Both modules will significantly improve Rwandan citizens’ (justice sector professionals, claimants, and defendants) access to justice, as well as online and prompt management of execution processes.

Judgement execution module will be benefiting courts and other decision-making institutions – such as the Abunzi (Rwandan traditional mediation system) – to streamline the lifecycle of court judgement execution. It will replace the former paper-based system and physical participation of involved parties at all steps from seizures to auctioning.

The Online Auctioning module will enable all involved parties to track the full process of auctioning of all types of assets, as well as facilitate ongoing monitoring to check the number of executed cases. It automates all aspects of online auctioning (from scheduling to bidding, sale, and reporting) and renders the process transparent and accessible to all concerned parties.

Both modules will help end users be aware of every single step of their case processes from execution initiation to online approval and e-provision of execution formula, thus greatly contributing to the increase of efficiency, transparency and decrease of corruption and cases of fraud.

“These modules will help Rwanda IECMS meet justice sector’s expectations to execute judgement orders and auctions faster, more transparent and free from deception and other acts of corruption, as was the case with the former, paper-based system,” says Niceson Karungi, Business Analyst and Software Development Specialist at the Judiciary of Rwanda. “These modules will address the malpractices reported by the general public, bailiffs, and court professionals,” she adds.

“With the addition of these two new modules, the Synergy CMS-based Rwanda IECMS will further advance the modernization of the country’s entire justice system,” says Khachatur Matevosyan, Program Manager at Synergy International Systems.

 

Training the Champions of Rwanda IECMS

Prior to the launch of the modules, Synergy organized a two-week ToT session in Kigali for the staff of Private Bailiff Association, Judiciary of Rwanda, Ministry of Justice, and Military Justice (investigators, prosecutors, judges, registrars, and custody managers). The training contribute to the sustainability of the know-how of the new IECMS modules and increase the public’s understanding of the digitized justice sector. Audio and video materials provided by Synergy will further contribute to training the public in using Rwanda IECMS.

“The ToT sessions ensure that the Rwandan justice system has well-trained local capacity and expertise of the system, which in turn contributes to the sustainability of the know-how. Not only the trainers are proficient in using the system, but also – being some of the best experts of their own sector/domain – they are well equipped to train the end users – peers and members of the public – to apply Rwanda IECMS to solve real-life incidents,” explains Mr. Matevosyan. “Thus, they transfer much more than just the system logic, features and functionalities of the system: they connect the modules to the end users’ real-life professional needs,” he adds.

“The bailiffs are excited to start using the new modules which on the long run will yield in significant time, effort, cost and paper savings,” says Ms. Karungi.

Ms. Karungi highlights that the training sessions are going on throughout the country with the Ministry of Justice using innovative methods to increase the number of the public using Rwanda IECMS.

One such method is training cyber café employees and helping them become experts in using the system. In this way, cyber café personnel will be able to assist those clients who are conducting online court business.

As a technology provider that supplies software solutions to governments and development agencies, Synergy considers Rwanda a priority country and remains committed to equipping Rwandan Government with software solutions that will digitize and streamline management and governance. To that effect, Synergy is opening its representative branch in Kigali in mid-2019.

Synergy to Develop Rwanda Court Performance Monitoring & Evaluation System

Synergy International Systems is excited to announce that it will be taking the development and implementation of Rwanda Integrated Electronic Case Management System (IECMS) to the next level. In the upcoming months, Synergy will be developing the Automated Court Performance Monitoring & Evaluation components of the system.

The system is envisioned by the Judiciary of Rwanda, supported by USAID Duteze Imbere Ubutabera (USAID DIU), and will be implemented by Synergy in partnership with Chemonics. It will further support the promotion of the justice sector’s efforts in embracing a culture of improvement and accomplishing transparency.

Synergy’s Automated Court Performance Management System will enable the Judiciary to track and visualize its entire results framework. Moreover, the system will be integrated with Rwanda IECMS to link indicators to activities and achievements for case specific information.

The new platform will provide the Judiciary of Rwanda with a complete toolset to track progress and enhance court performance, thus further improving the effectiveness of Rwanda’s judicial system.

Over the past years, Synergy has successfully developed and implemented the Rwanda IECMS, the award-winning Case Management System that is digitizing the country’s entire justice sector. Integrating five institutions of the justice sector in Rwanda (Investigation, Prosecution, Judiciary, Correctional Services, and the Ministry of Justice), as well as the Military Justice, Rwanda IECMS is a modern, paperless system operated by professionals in the justice sector and public stakeholders – citizens and their representatives – who have filed cases in courts.

“We are proud to continue our involvement in the further improvement of Rwanda’s judicial system,” says Dr. Ashot Hovanesian, Synergy’s CEO and Founder.

Rwanda IECMS is Enriched with End-to-end Online Payment System

On Tuesday, March 12, 2019 the Judiciary of Rwanda announced the launching of the online payment module of Rwanda IECMS (Integrated Electronic Case Management System) implemented by Synergy International Systems. The online payment was rendered possible through the integration of Rwanda IECMS and IREMBO.

The newly launched module will enable litigants and other stakeholders to benefit from online payment system to pay for court services, thus contributing to the increase in the efficiency of the delivery of digital justice in the country.

The online payment system covers all legal processes from making a deposit for filing a case to paying for case copies and other court fees, as well as viewing all rendered payments. The payment modules not only enables the online payment via various credit cards, but also supports mobile and other offline payment modes.

“Now [litigants] pay, file, track, update, receive feedback on [their] case, correspond with the court and [their] litigation opponent, in all courts, from [anywhere] connected on the globe, all online,” commented the Mr. Busingye Johnston, the Rwandan Minister of Justice on Twitter, right after the launch of the online system.

Since 2014, Synergy International Systems has been the technology partner developing and implementing Rwanda IECMS, the award-winning digital platform that automates and modernizes the country’s entire justice sector.

Synergy International Systems to Open a Representative Office in Rwanda


Synergy International System announces its intention to open a representative branch in Kigali, Rwanda, in 2019. This decision comes in line to Synergy’s long-term commitment to supporting Rwanda’s growth and modernization.

Within Synergy’s collaboration with the Rwandan Government, Dr. Ashot Hovanesian, PhD, CEO and Founder, visited Rwanda from January 28 to February 1, 2019, along with Synergy’s IECMS project Manager Khachatur Matevosyan. The visit included official meetings with Rwandan Minister of Justice Mr. Busingye Johnston and Chief of Justice Prof. Sam Rugege to discuss further engagement and cooperation scopes.

“Rwanda is a priority country for our organization and remains a focal point in our long-term strategic partnership plans, mainly due to the fact that in a mere two and a half decades the country attained high levels of social and administrative development,” says Dr. Hovanesian.

“Synergy’s new offices in Kigali will enable our company to be even more involved not only in Rwanda’s transformation into a regional hub, but also to play an increasingly active role in the development of Africa,” adds Dr. Hovanesian.

Since 2014, Synergy International Systems has been developing Rwanda IECMS (Integrated Electronic Case Management System), an award-winning unifying platform that automates judicial processes and serves as a customized single point entry for recording, securing, and efficiently sharing information among all institutions within the Justice Sector.

The IECMS is one of the largest systems operating in the country and digitizing its entire justice sector. “IECMS handles full case life-cycles for both civil and criminal processes from the very first incident reporting up to the last detail of enforcement of orders”, says Mr. Matevosyan.

It is worth mentioning that Synergy’s trip to Africa included visits to Tanzania and Kenya, where Synergy delegation discussed the advancement of existing projects.

Synergy Indicata’s Fourth Year in Gartner’s Market Guide for Strategy Execution Management Software


For the fourth year in a row, Gartner lists Synergy Indicata Monitoring & Evaluation Software in the 2018 Market Guide for Strategy Execution Management (SEM) Software as a representative vendor.

Over the past year, Gartner, the world’s leading IT research and advisory company, tracked the strategy execution market. 18 companies – the best in providing strategy execution and M&E software to clients worldwide – were selected to be included in its 2018 Market Guide as representative vendors for SEM.

Gartner’s Market Guide analyses the global SEM market and selects companies that best cater to the needs of emerging digitized strategy-to-execution management. This means providing frameworks and tools that ensure a more fluid and continuous communication between enterprise portfolio management offices and business strategists and an active engagement between higher-level executives and those involved in the day-to-day strategy execution. According to Gartner, these SEM tools will support the transformation of complex adaptive systems, implement end-to-end investment management, and design processes that capture information as a part of working with the system.

With its complete suite of features, Synergy Indicata covers well beyond Gartner’s criteria of effective Strategy Execution Management. The software provides a set of tools and practices that offer multidirectional communication, dynamic portfolio and program management, and enables investment portfolio modelling and evidence-based decision making. Moreover, Synergy Indicata offers tool-kits to link between strategies, metrics, and resources.

Ashot Hovhanesian, CEO of Synergy International Systems, said: “At Synergy we remain committed to providing our customers a future-ready SEM software that continually improves impact-driven strategy execution. To do so, we focus our efforts on R&D in evolving strategy execution into a smarter execution”.

The fact that Gartner lists Synergy Indicata in its Market Guide for SEM is an indicator that Synergy is constantly advancing its technologies for the advancement of global strategy execution management.

Synergy achieves ISO 27001 and ISO 9001 Certifications


Synergy International Systems announced that it has successfully completed and now is officially certified under ISO 9001:2015 and ISO 27001:2013 standards. These certifications demonstrate Synergy’s continuous commitment to set and adhere to the highest standards of quality, security and client service. It solidifies organization’s desire to always perform at the highest levels of quality and efficiency and address all information risks.

ISO 9001:2015 is the most updated standard of its kind that focuses on quality management systems and performance. This certificate further proves that Synergy is fully compliant with the fundamental concepts and principles of the quality management and delivers innovative, high quality and customer-focused solutions to its customers.
ISO 27001:2013 demonstrates Synergy’s systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process.

“We are excited to earn certification to ISO 9001 and ISO 27001. It not only illustrates Synergy’s client-centric approach but also provides additional assurance to our customers that we are focused on continuous improvement and customer satisfaction,” said Synergy’s Chief Operating Officer Hasmik Martirosyan.