Synergy to participate in the Third Judicial Dialogue “Improving Judicial Efficiency in Africa” in Tanzania


Synergy International Systems will participate in the Third Judicial Dialogue to be held November 9 -11, 2017, in Dar es Salaam, Tanzania. The event is organized by the African Court on Human and Peoples’ Rights under the theme, “Improving Judicial Efficiency in Africa.”

The conference will serve as a platform for over 150 delegates from AU member states to discuss ways to strengthen the rule of law in the continent. The participants will be able to network and share their experience on how to effectively overcome the challenges of the justice sector and enhance judicial efficiency in Africa.

Based on the unique experience of implementing national level Case Management Systems (CMS), Synergy representatives will speak about the risk factors involved in implementing Judicial Information System. Referencing his experience implementing the Integrated Electronic Case Management System (IECMS) in Rwanda, Synergy’s CMS expert, Mr. Khachatur Matevosyan, will address the challenges associated with various aspects of judicial information systems, including technology selection, implementation approaches, capacity constraints, public awareness, and local ownership.

About Synergy CMS

Synergy CMS is an end-to-end software technology solution specifically designed to meet justice sector needs. Synergy CMS automates the work of justice sector institutions, replacing paper-based systems and enabling the free flow of information between justice sector agencies.

In July 2017, the Rwanda IECMS, based on Synergy CMS, was named a 2017 Top Ten Court Technology Solution at the joint conference for the National Association for Court Managers and the International Association for Court Administrators in Washington, DC. It also received the 2016 African Innovative Management Award at the 37th Roundtable Conference of the African Association for Public Administration and Management (AAPAM).

Synergy’s technology has been recognized by Gartner, the leading IT market research firm, as a representative vendor in its 2017 Market Guide for Enterprise Business Process Analysis (EBPA).

Synergy Indicata in Gartner’s 2017 Market Guide for Enterprise Business Process Analysis (EBPA)


Once again Gartner has included Synergy International Systems, Inc. with its Synergy Indicata Monitoring & Evaluation Software in the 2017 Market Guide for Enterprise Business Process Analysis (EBPA).

EBPA is a new direction defined by Gartner as “the discipline of business modeling aimed at transforming and improving business performance with an emphasis on cross-viewpoint, cross-function analysis, and strategic and operational decision support.”

In the context of total digitalization and the ever-accelerating pace of business, EBPA tools are meant to help enterprise architects (EA) and technology innovation (TI) leaders transform performance and outcomes through business and process modeling.

Gartner has roughly segmented the EBPA market along four use cases, each with its own stakeholders, roles, objectives and related features and functionality:

1. Supporting Decisions by Linking Strategy to Execution
2. Improving Processes by Process Modeling and Analysis (BPA)
3. Assessing the Impact of Change by Connecting Process Models with Enterprise Architecture.
4. Modeling and Preparing Business Processes for Process Automation

While addressing all of them, Synergy’s Indicata focuses primarily on the Strategy to Execution use case. The Market Guide details, “Through the combination of its strategy execution, monitoring and evaluation, case management, PPM, analytics, and reporting, Indicata is making its way to extend its reach beyond the strategy to execution use case of EBPA into the emerging BOS category.”

This is the third time that Synergy Indicata has been recommended and included in Gartner’s Market Guides. Initially Gartner had included Synergy Indicata in its 2015 Market Guide for Enterprise Program and Portfolio Management (EPPM) Software and in 2016 Synergy Indicata was selected as one of Representative Vendors in the 2016 Market Guide for Strategy Execution Software.

Rwanda IECMS receives 2017 Top Ten Court Technology Solutions Award


Washington, DC – July 13, 2017 – The Integrated Electronic Case Management System (IECMS) developed for the Government of Rwanda by Synergy received a prestigious 2017 Top Ten Court Technology Solution Award at the 8th International Conference organized by the National Association for Court Management and the International Association for Court Administration in Washington, DC.

The conference theme, “Excellence on a Global Scale”, reflects the commitment of both NACM and IACA to the worldwide improvement of the administration of justice. The conference brings together hundreds of judicial administration professionals, judges and technology companies around the world to network and share the experience on how to effectively overcome the challenges of the justice sector and strengthen the rule of law.

Rwanda’s Minister for Justice – Mr. Johnston Busingye welcomed the recognition, saying the system was designed and developed to match the country’s legal system.
“It is deployed in all courts and prosecutions across Rwanda. All court users access the courts through this system. The recognition validates our work and commits us to double our effort,” he said.

Rwanda IECMS is a sector-wide platform connecting all justice government institutions involved in the provision of justice, including Rwanda National Police, National Public Prosecution Authority (NPPA), the Judiciary, Rwanda Correctional Services, and the Civil Litigation Service. It is available nationwide and is utilized by thousands of Rwandans every day, improving access to justice and improving court efficiency. A case study of the IECMS has been published as part of the IACA Journal.

Synergy International Systems has been working on this project since 2015 after being selected by Ministry of Justice through an international competitive bidding.

AGRA’s Case Study at Gartner PPM Summit in London


London, UK – On June 13, 2017, the Alliance for a Green Revolution in Africa (AGRA), a Kenyan-based international development organization presented its case study on the implementation of a corporate web-based strategy execution system at the Gartner PPM Summit held in London.

Ms. Josephine Njau indicated that AGRA, with its portfolio of over 600 grants, needed a tool to collect, aggregate, and report on performance data to measure the achievement of its strategic goals and objectives. The importance of a monitoring tool became even more pivotal after the adoption of a new $500 million, 5-year strategy 2017 – 2021. Ms. Njau described how the tool laid the base for improved monitoring of the performance data and enhanced AGRA’s operational management and strategic decision-making.

The cooperation between AGRA and Synergy International Systems, the provider of Indicata software, started in 2016. AGRA selected Synergy as its solution partner after an international competitive bidding.

Founded in 2006, AGRA is focused on the agriculture value chain from research and development to output markets providing uniquely African solutions to the smallholder farmer. The organization is donor funded by Bill & Melinda Gates Foundation, Rockefeller Foundation, USAID, DFiD among others. AGRA operates in 18 African countries together with over 300 implementing partners to transform African agriculture and improve the lives of millions of smallholder farmers on the continent.

Fred Hollows Foundation Presents Indicata Case Study at Gartner PPM Summit


Orlando, FL – On June 5, 2017, the Fred Hollows Foundation, a leading Australian not-for-profit international development organization, presented a case study on its implementation of Synergy Indicata at the Gartner Program & Portfolio Management Summit in Orlando, Florida.

The Foundation’s Chief Operating Officer Daryn Deiley described how the Foundation is transforming the way it operates to ensure “absolute alignment from strategy all the way to execution,” and how Indicata fits within that strategy framework. Indicata enables the Foundation to manage the lifecycle of all projects and measure performance at all levels, from project outputs to long-term outcomes. Moreover, Mr. Deiley discussed how, with Indicata, the Foundation will be able to perform multi-dimensional evaluation of projects based on results data, financial data, and work completion data.

The Foundation and Tysons-based Synergy International Systems, the provider of Indicata, have been working together since 2016. The Foundation selected Synergy as its solution partner after an international competitive bidding.

The Foundation works to end avoidable blindness around the world and improve the health of Indigenous Australians.

Gartner, the leading IT market-research firm, included Synergy as a representative vendor in its 2016 Market Guide for Strategy Execution Software.

Hearings Office of the City of Portland Selects Synergy CMS


Portland, OR – May 22, 2017 – Last week, Synergy was awarded a contract with the Hearings Office of the City of Portland to provide an electronic Case Management System for the registration and processing of cases related to land use, city codes, towing, and a variety of other administrative hearings. The Hearings Office also processes appeals of city decisions, and will rely on the CMS to interface with citizens and applicants.

The Hearings Office of the City of Portland is an administrative hearings office under the Auditor’s Office. It is independent from other city departments and government entities, and thus serves a critical role mediating between citizen complaints and city departments.

Synergy will provide a municipal Case Management System to support the Hearings Office with online complaint registration and e-filing. The Case Management System will be designed using the Synergy CMS platform, with customized case registration forms, and configurable workflows and user access permissions. The CMS is uniquely configurable to quickly adapt to the requirements of municipal courts, boards of appeal, or administrative hearings offices. Through a public user interface, registrants can access their cases to view the status and receive automated updates and notifications directly to their email.

Synergy CMS will support and streamline existing business processes and ultimately enhance the efficiency of the Hearings Office in accomplishing its mission.

Peruvian Government Launches Timber Tracking System


Vienna, Virginia, USA, 31 March, 2017 –On March 21st, 2017, The Peruvian Government launched a groundbreaking information system to combat illegal timber harvesting and strengthen forest governance. Known as the Control Module of the National Information System for Forestry and Wildlife (MC-SNIFFS), the tool is funded by the U.S. Agency for International Development’s (USAID) Peru Bosques Project and implemented by Chemonics International and Synergy International Systems.

Overseen by the National Forest and Wildlife Service of Peru (SERFOR), MC-SNIFFS is designed to help the Peruvian government curb illegal timber logging, which, according to some estimates, accounts for about 80% of the timber exported annually from the country and constitutes a major threat to Peru’s environmental, economic, and cultural well-being. SERFOR, concessionaires, and sawmills can now monitor the flow of timber in real time from the point of harvest through transportation, transformation, and export through the online tool.

Senior Peruvian government officials, the U.S. Ambassador to Peru, and the USAID/Peru Mission Director attended the official ceremony in Lima. According to U.S. Ambassador Brian Nichols, “We now have a tool that promotes transparency in compliance with the law and regulations.”

The original article is available here

Image Copyright © SERFOR

Synergy to develop Monitoring Software for Belgian Development Agency (BTC)


Vienna, Virginia, USA, 10 January, 2017 – The Belgian Development Agency (BTC), the international development agency of the Belgian government, has selected Synergy Indicata as its enterprise Monitoring Software.

BTC’s Indicata-powered system will monitor the implementation and results of the organization’s more than 200 programs and projects across 14 partner countries. It will be used at all levels of the organization, including project and program offices, the 14 country representations, and the head office in Brussels.

BTC implements development projects throughout the world with the goal of eradicating poverty. It works in various sectors, including agriculture, environment, education, gender, governance, health, and water and sanitation.

Albania will soon track all its external assistance with Synergy DAD


Vienna, Virginia, USA, 15 December, 2016 – The Government of Albania has selected Synergy International Systems to develop an External Assistance Management Information System (EAMIS) as part of its broader effort of strengthening public financial management. Synergy was awarded the project through an international competitive bidding by the World Bank.

EAMIS will help the Government plan, manage, and monitor development aid to Albania. Powered by Synergy’s Development Assistance Database (DAD)—the leading country-level, country-led aid information management system (AIMS)—EAMIS will serve as the single source of information on development flows and projects. It will be a vital management information system within the Prime Minister’s Office (PMO), and will be overseen by the Department for Development Programming, Financing and Foreign Aid (DPFFA) of the PMO.

Synergy E-Courts Product Launch

Las Vegas, Nevada – December 12-14, 2016 – Synergy International Systems, Inc. is announcing a new product launch of the Synergy Case Management System at the E-Courts Conference this December in Las Vegas. With established, successful implementations in several countries, Synergy is bringing its CMS platform to the United States for application in local and state judiciaries.

“The Synergy CMS offers several competitive advantages over existing systems on the market,” says Adam Watson, Synergy’s Product Manager. “These include powerful tools for on-the-fly configuration of business process workflows, user roles and access permissions, as well as a powerful suite of user-friendly analytical tools which are unique in the market.”

Synergy’s success oversees includes several national level implementations funded by the UN Development Program and the US Millennium Challenge Corporation, as well as a one-of-a-kind national level Integrated Electronic Case Management System for the Justice Sector of Rwanda, covering law enforcement, the courts, and corrections.

Synergy is also implementing the CMS for Human Rights courts, including the African Court of Human and Peoples’ Rights, and most recently with the District of Columbia Office of Human Rights.

“We are excited to bring this product offering home to the US market and believe that we will be able to provide a feature-rich and cost-competitive CMS.”

Visit Synergy at Booth #100 in the Exhibit Hall at E-Courts. For additional information, and to enter the raffle for our launch campaign give away (iPad Mini), please submit your contact information here. Just mention “E-Courts” in the subject line.