Synergy is Designing and Developing Armenia Wholesale Electricity Market Management System Software Facilitating Electricity Trade

The U.S. Agency for International Development (USAID) Market Liberalization and Electricity Trade (MLET) Program supports Armenia’s efforts to make the country’s energy market more attractive to private investment, to expand electricity trade with Georgia to promote greater energy security for Armenia, to diversify Armenia’s energy supply, and to make the country’s energy markets more efficient and transparent. The main counterparts of the USAID MLET Program are the Republic of Armenia Ministry of Territorial Administration and Infrastructures, the Republic of Armenia Public Services Regulatory Commission, and other key energy sector institutions.

Project meeting at the offices of Synergy International Systems, Inc.

To assist in the MLET Program’s efforts for liberalizing the wholesale electricity market and improving electricity trade in Armenia, Synergy International Systems (Synergy) has been selected in June 2019 to support Tetra Tech ES, Inc. in implementing USAID MLET Program’s task component on design and development of automated information technology platform – Armenian Energy Exchange (AEX), which will enable the Armenia Wholesale Electricity Market Operator and System Operator, as well as Market Participants to interact and organize the wholesale trading of electricity.

The MMS platform will be a key tool to implement operation of the Armenia Wholesale Electricity Market through enabling electronic communications and trade in different segments of the market, performance of energy transactions and settlements, configuring data visualizations, and empowering users to explore market results. The MMS platform will also allow for full transaction and information exchange automation, ensure transparency through controlled access to energy market information, and ensure security and maintenance of the market records and reports.

The project is in the initial development phase, after completing the initial system design process in October.

Disclaimer: This article is made possible by the support of the American People through the United States Agency for International Development (USAID). The contents of this publication are the sole responsibility of the publisher and do not necessarily reflect the views of USAID or the United States Government.

Knowledge Transfer Workshop for the Lusaka M&E MIS Software Project

Within the frames of developing the Monitoring and Evaluation Information Management System (M&E MIS) for Lusaka Sanitation Project instigated by the Government of Zambia, Synergy International Systems recently organized a week-long training and knowledge transfer session for the representatives of administrative and IT staff members from project stakeholder entities – the Lusaka City Council, Zambia Ministry of Health, and Lusaka Water and Sewerage Company (LWSC).

The training demonstrated the administration, installation, and maintenance work of the M&E MIS software, as well as introduced the new modifications of the system.

“The training helped us better understand the software system in terms of software development and technology to help our teams back home. The M&E MIS will give us real time information which we can actually use to make better decisions on carrying out our day to day workflows,” said Ms. Nkweluka Kabwiri, from LWSC. “Having that background knowledge really helps us to make any further adjustments to the system,” she added.

The knowledge transfer will enable the Lusaka Sanitation Project staff get a deeper understanding on how the system works.

“The M&E MIS software provides extensive flexibility which allows us not to be dependable on Synergy in terms of day-to-day modifications. From now onwards, changing some parameters and characteristics of the system based on our changing needs done on our end,” said Mr. Abhinav Goel, Lusaka Sanitation Project Program Management Expert.

Moreover, the training introduced the new modifications of the system. “The system will provide facilities for different users from data collectors to increase their efficiencies. It will mostly be paperless data collection,” said Mr. Goel. “The software will help managers to supervise their various programs and projects in the sanitation sector and provide them with analytical tools to analyze and improve decision-making. Overall, the government can transparently see the performance of the sanitation sector and provide oversee performance.

One of the modifications of the system is to facilitate the integration of the M&E MIS software with other software systems of the Lusaka City Council, the Ministry of Health, and the Lusaka Water and Sanitation. “This integrated approach will enable data accumulation and reduce duplication of work and increase efficiency of processes,” said Mr. Goel.

The M&E MIS software custom-designed and developed by Synergy is a comprehensive computerized, georeferenced, and integrated software. Once completed, it will streamline and automate processes, facilitate communication and interactions between various stakeholders and automate processes from requests for services to payments, verification and complaints, thus rendering program implementation processes paperless and more efficient.

Uganda Electronic Case Management Information System Project Inception Workshop

A project kickoff workshop instigating the implementation of the Uganda Electronic Court Case Management Information System (Uganda ECMIS) took place in October 2019, at Synergy’s Global Development and Research Center in Yerevan, Armenia. The workshop was attended by a delegation representing Uganda’s Justice Sector, headed by Mr. Pius Bigirimana, the Permanent Secretary of Judiciary of Uganda, and consisted of Mr. David Kikabi, the Principal Information Technology Officer and Ms. Julian Ruhweju, the ECMIS Coordinator at the National Information Technology Authority of Uganda.

The week-long workshop set the expectations and the roadmap for the successful implementation of Uganda ECMIS.

In September 2019, Synergy, in partnership with a Ugandan IT firm Sybil Limited, had signed a contract for the implementation of the Design, Development, and Maintenance of Uganda ECMIS. Over the course of the project, Synergy will be providing the technology to modernize Uganda’s court case management.

Uganda ECMIS will enable the country’s judicial sector to radically improve its court procedures, rendering them transparent and more efficient.

“Up until now, case management has been a big challenge for our Judiciary with plenty of case backlogs and mishandling of case files. We think Uganda ECMIS will enable us to do all case procedures, from case filings to making payments electronically, as well as to evaluate and prepare reports. The time needed to sort out cases will be significantly reduced, but most importantly it will minimize corruption, since the system will be limiting the human friction, which is the point where people are most exposed to corruption,” said Mr. Bigirimana.

Besides automizing the country’s court case management and making processes transparent, paperless, and more efficient, it is anticipated that Uganda ECMIS will have long-term implications on the overall advancement of the country’s economy.

“We are very optimistic and excited on how this system will support our country’s development through reducing corruption,” said Mr. Bigirmana.
Uganda ECMIS will automate and track all aspects of a case life cycle for all courts of the Ugandan court system (the Supreme Court, the Court of Appeal/Constitutional Court, the High Court, and the Magistrates Courts).

Synergy Brings the Voice of CEO to WCIT 2019 Panel “CIOs and CTOs Speak”

World Congress of IT (WCIT) 2019 is taking place in Yerevan, Armenia, from October 7-9. The conference titled “The Power of Decentralization” is bringing together some of the world’s leading ICT academics, technologists, and entrepreneurs to discuss global ICT trends and directions.

On Monday, October 7, Dr. Ashot Hovanesian, the founder and CEO of Synergy International Systems, joined a panel of tech leaders to discuss the future of computing and its decentralization.

The session, aptly titled “CIOs & CTOs Speak”, provided a platform, where leaders from world-leading tech companies such as Xilinx, Ericsson, VMware, Instigate, and Synergy International Systems presented their perspectives and the know-how on challenges prevailing in the global ICT industry.

Followed by a Q&A session from the audience, the panel offered a deeper understanding and insight into the critical challenges tech industries are facing in addressing the needs of their customers, and how Chief Technology and Innovation Officers play a central role in overcoming these challenges.

“An important quality of CTOs is that today’s CTOs need to have the capability in seeing what direction in terms of technology their companies will be taking in a few years’ time. In terms of technology, they need to have the vision of company’s future,” said Dr. Hovanesian at the panel.

WCIT 2019 will continue in the next two days with plenary sessions and speeches by some of the most recognized tech leaders in the world. Organized by World Information Technology & Services, Alliance (WISTA), for the past 40 years, WCIT has been bringing together technology leaders, investors, government officials, and academics to discuss the state and prospects of the global ICT industry.

Synergy won a Tender to Develop eCase Management System for Anti-Corruption Bodies in Ukraine

Synergy International Systems has won a contract to design, develop and supply an eCase Management System for the National Anti-corruption Bureau of Ukraine, the Specialized Anti-corruption Prosecutor’s Office, and the High Anti-Corruption Court. The eCase Management System (eCase MS) will be developed for the anti-corruption bodies within the framework of the European Union Anti-Corruption Initiative (EUACI), the largest EU supported program in the sphere of anti-corruption in Ukraine. It is financed by the European Union, and co-financed and implemented by the Danish Ministry of Foreign Affairs (DANIDA).

With the implementation of the eCase MS, Ukraine is looking into supplying anti-corruption institutions with the tools and techniques to automate the entire pre-trial investigation workflow, making it paperless, and also more effective, efficient and transparent.

Moreover, the system will enable investigators and prosecutors in Ukraine register and track all case events, enhance record-keeping, reduce delays and case backlogs, as well as utilize data for strategic allocation of time and resources.

“We are happy to collaborate with the European Union Anti-Corruption Initiative in providing the technology and the software supporting the operations of the National Anti-Corruption Bureau of Ukraine, and the Specialized Anti-corruption Prosecutor’s Office. eCase Management System will help Ukraine optimize the work of anti-corruption bodies by providing extensive functionality for automation of the pretrial investigation workflow,” said Dr. Ashot Hovanesian, Synergy’s CEO and Founder.

Orbis-Synergy Partnership Presented at MERL Tech DC 2019

Synergy International Systems, Inc. was delighted to sponsor and participate in MERL Tech DC 2019, the annual conference dedicated to exploring the role of technology in Monitoring, Evaluation, Research, and Learning.  The conference brought together hundreds of MERL practitioners and technologists to discuss the state and future of this innovative field.

This year’s event marked the first time that one of Synergy’s clients has presented at MERL Tech. Orbis International, a New York-based global NGO dedicated to eye health, uses Synergy’s Indicata software product to manage its portfolio of projects and measure the impact of its work. Orbis and Synergy have been working together for the past two years.

At the conference, Arlene Lozano, Director of Monitoring & Evaluation at Orbis, made a presentation about how her team leveraged the implementation of Indicata to bring about broader organizational changes. “No organization has the time and resources to assess and then streamline its project cycle unless its leadership provides the impetus for change,” said Ms. Lozano. “This is especially true in the case of a global organization like Orbis, with multiple projects spread across the world. In our case, the opportunity came when leadership chose a new enterprise software, Indicata, in an effort to solve all our data management challenges. In reality, Indicata became the catalyst for something far more consequential. It empowered us to elevate the role of M&E from routine compliance work to serving as the engine of organizational innovation and effectiveness. M&E folks are now the ‘cool kids’ at Orbis.”

Arshak Hovanesian, Synergy’s Director of Business Development, was a member of the conference steering committee and moderated a session where Orbis and Oxfam Great Britain presented their case studies of employing a mix of strategy, change management, and technology to make mission-critical data accessible and actionable.

Synergy’s Case Management System to Digitize Uganda’s Justice Sector

Synergy International Systems proudly announces that it has been awarded the implementation of the Design, Development, and Maintenance of Uganda Electronic Court Case Management Information System (ECMIS). In partnership with a local IT firm Sybyl Limited, Synergy will be providing the technology that will help the Judiciary of Uganda modernize the country’s court case management.

“Starting from today, we have started a journey which is going to see us have case management using electronic system”, said Mr. Pius Bigirimana, the Secretary of Judiciary of Uganda at the official contract signing ceremony held on September 16, 2019 in Kampala, Uganda. He added that in the past court case management has been a ground for corruption where files mysteriously used to disappear. “This will belong in history. Case backlogs will also belong in history, as well,” added Mr. Bigirimana.

Mr. Bigirimana speaking at the official signing ceremony

The much-anticipated Uganda Electronic Court and Case Management Information System is to significantly contribute to the country’s increasing efforts in installing transparent court processes, improvement of the justice sector’s performance, and in the fight against corruption. “[The implementation of Uganda ECMIS] will mean minimal interaction between the public and court officials,” said Mr. Bigirimana, adding that this will help the country combat corruption.

Uganda ECMIS will automate and track all aspects of a case life cycle from initial filing through disposition and appeal as to each individual party for any case type for all courts of the Uganda court system: the Supreme Court, the Court of Appeal/Constitutional Court, the High Court, and the Magistrates Courts.

Uganda ECMIS will make justice accessible to the citizens through online services for case filing and payments, automated reminders and free online access to summons and judgement, as well as will expedite disposition of cases and will diminish case backlogs.

“Synergy has a solid reputation in supporting government institutions worldwide with tailor-made and efficient software systems that are helping countries move into the next digital era,” says Dr. Ashot Hovanesian, Synergy’s CEO and Founder. “We are truly excited to be providing the technology powering Uganda’s journey of achieving transparency and accountability in the country’s justice sector, as well as providing its citizens a better access to justice,” adds Dr. Hovanesian.

Synergy International Systems at the IACA Conference in Nur-Sultan

This week Synergy International Systems is participating in the 10th annual International Association for Court Administration (IACA) 2019 Conference in Nur-Sultan, Kazakhstan, the first time the conference is being held in Central Asia. Organized on 17-18 September, the conference will bring together judges and court administration from around the world to discuss the pressing issues facing court administrators today.

The delegates will be gathered around a comprehensive agenda focusing on enhancing access to justice, improving public trust and confidence, and achieving efficiency through innovation.

From left: Chief Justice Kazakhstan Hon. Zhakyp Asanov and Synergy’s Adam Watson


Halfway through the event, conference participants will have the opportunity to join the International Association of Judges at the International Justice Forum hosted by the Supreme Court of Kazakhstan.

On the first day of the event, Synergy Case Management Systems Program Director, Adam Watson, will be chairing a session titled “Emerging Technologies – Opportunities and Threats for Courts (AI, Smart Contract, Predictive Analytics, and Machine Learning)”.

“We’ll be discussing the advancement of technologies relevant to court administrators, including those on the cutting edge of implementation, as well as those that are further down the horizon. We’ll also be looking at the practical side of implementing these technologies, so this will give delegates a better understanding of when to embrace and when to avoid the latest trends,” says Mr. Watson.

Synergy has recently implemented machine learning on a pilot basis to help inform the allocation of cases in the most optimal way. Synergy is also researching how to combine its advanced analytical tools for monitoring and evaluation with emerging technology in artificial intelligence to inform results-based strategic planning. The company is also behind some of the most successful Case Management System implementations that have been modernizing entire justice sectors of countries from around the globe.

Synergy Recognized in Gartner’s 2019 Market Guide for Grant Management Solutions

Gartner, the leading IT research and advisory company, has recognized Synergy International Systems as a representative vendor in its newly published Market Guide for U.S. State and Local Grant Management Solutions.

The Market Guide provides an insightful analysis of the software market for grant management and a useful framework for grantors and grantees alike to evaluate potential solutions. Gartner predicts that the growing adoption of grant management solutions in the public and nonprofit sectors will continue unabated.

While there are many software vendors in this market, from large ERP providers to companies specializing solely in grant management, the differentiating factors of Synergy’s Grant Management System (GMS) include its emphasis on performance measurement by both grantors and grantees, its versatile tool for managing business processes (or workflows), and its robust analytical reporting.

“At Synergy, we innovate our technology and solutions in tight alignment with the most specific demands of our clients so that they can run their operations as effectively as possible,” said Dr. Ashot Hovanesian, Synergy’s founder and CEO.

Synergy has previously been cited in other Gartner market guides, including the 2018 Market Guide for Strategy Execution Management (SEM) Software.

Over the past years, Synergy Grant Management System is helping international NGOs and development organizations, such as Alliance for a Green Revolution in Africa (AGRA), the Fred Hollows Foundation (FHF), Orbis International, to mention some. The system fully addresses grantor and grantee needs at a granular level. Using Synergy GMS on both ends of the grant management process – from grant planning to grant administration and grant performance analysis – results in improved information and time management, better compliance, and greater accountability.

Advanced Training for Delegation from Bangladesh Safety Net for the Poorest Program

Over the last week, Synergy International Systems hosted a delegation of officials from for a week-long advanced technical training sessions and in-depth consultations at the company’s Global Development and Learning Center in Yerevan, Armenia.

The training session was conducted as a part of the development of two Management Information Systems (MIS) for the Bangladesh Safety Net Systems for the Poorest (SNSP) Project, implemented by the Ministry of Disaster and Relief, Bangladesh.

The training aimed at building the capacity of four senior managers from the Department of Disaster Management to not only use the system independently in an efficient and error-free manner, but also to enable them carry out the further maintenance of the Management Information System.

The training session provided in-depth knowledge and expertise on system administration and database management, thus significantly contributing to the knowledge sustainability of the project.

“The training was conducted by a team of excellent experts. It is really important to us to grasp how the MIS is working. The training definitely provided plenty of learning and skills, which will be helpful in the event we receive new requests from the field and modify the system easily on our own,” said Mr. Suman Kar, Database Management Specialist of the project Safety Net Systems for the Poorest. “This is a massive system and we are happy that the Synergy team is very supportive and over the next two years will be taking us into gaining an advanced knowledge of the MIS.”

“As a company, it is important to us that customer training sessions are conducted in a highly thorough and informative manner to generate the sustainability of the know-how of the system,” says Dr. Ashot Hovanesian, Synergy International Systems Founder and CEO.

The Management Information System for the Bangladesh Safety Net for the Poorest project is a web-based platform developed by Synergy to enable project staff to track, monitor, and report data about beneficiaries of the Ministry’s social program.