Rwanda IECMS is Enriched with End-to-end Online Payment System

On Tuesday, March 12, 2019 the Judiciary of Rwanda announced the launching of the online payment module of Rwanda IECMS (Integrated Electronic Case Management System) implemented by Synergy International Systems. The online payment was rendered possible through the integration of Rwanda IECMS and IREMBO.

The newly launched module will enable litigants and other stakeholders to benefit from online payment system to pay for court services, thus contributing to the increase in the efficiency of the delivery of digital justice in the country.

The online payment system covers all legal processes from making a deposit for filing a case to paying for case copies and other court fees, as well as viewing all rendered payments. The payment modules not only enables the online payment via various credit cards, but also supports mobile and other offline payment modes.

“Now [litigants] pay, file, track, update, receive feedback on [their] case, correspond with the court and [their] litigation opponent, in all courts, from [anywhere] connected on the globe, all online,” commented the Mr. Busingye Johnston, the Rwandan Minister of Justice on Twitter, right after the launch of the online system.

Since 2014, Synergy International Systems has been the technology partner developing and implementing Rwanda IECMS, the award-winning digital platform that automates and modernizes the country’s entire justice sector.

Synergy International Systems to Open a Representative Office in Rwanda

Synergy International System announces its intention to open a representative branch in Kigali, Rwanda, in 2019. This decision comes in line to Synergy’s long-term commitment to supporting Rwanda’s growth and modernization.

Within Synergy’s collaboration with the Rwandan Government, Dr. Ashot Hovanesian, PhD, CEO and Founder, visited Rwanda from January 28 to February 1, 2019, along with Synergy’s IECMS project Manager Khachatur Matevosyan. The visit included official meetings with Rwandan Minister of Justice Mr. Busingye Johnston and Chief of Justice Prof. Sam Rugege to discuss further engagement and cooperation scopes.

“Rwanda is a priority country for our organization and remains a focal point in our long-term strategic partnership plans, mainly due to the fact that in a mere two and a half decades the country attained high levels of social and administrative development,” says Dr. Hovanesian.

“Synergy’s new offices in Kigali will enable our company to be even more involved not only in Rwanda’s transformation into a regional hub, but also to play an increasingly active role in the development of Africa,” adds Dr. Hovanesian.

Since 2014, Synergy International Systems has been developing Rwanda IECMS (Integrated Electronic Case Management System), an award-winning unifying platform that automates judicial processes and serves as a customized single point entry for recording, securing, and efficiently sharing information among all institutions within the Justice Sector.

The IECMS is one of the largest systems operating in the country and digitizing its entire justice sector. “IECMS handles full case life-cycles for both civil and criminal processes from the very first incident reporting up to the last detail of enforcement of orders”, says Mr. Matevosyan.

It is worth mentioning that Synergy’s trip to Africa included visits to Tanzania and Kenya, where Synergy delegation discussed the advancement of existing projects.

Synergy Indicata’s Fourth Year in Gartner’s Market Guide for Strategy Execution Management Software

For the fourth year in a row, Gartner lists Synergy Indicata Monitoring & Evaluation Software in the 2018 Market Guide for Strategy Execution Management (SEM) Software as a representative vendor.

Over the past year, Gartner, the world’s leading IT research and advisory company, tracked the strategy execution market. 18 companies – the best in providing strategy execution and M&E software to clients worldwide – were selected to be included in its 2018 Market Guide as representative vendors for SEM.

Gartner’s Market Guide analyses the global SEM market and selects companies that best cater to the needs of emerging digitized strategy-to-execution management. This means providing frameworks and tools that ensure a more fluid and continuous communication between enterprise portfolio management offices and business strategists and an active engagement between higher-level executives and those involved in the day-to-day strategy execution. According to Gartner, these SEM tools will support the transformation of complex adaptive systems, implement end-to-end investment management, and design processes that capture information as a part of working with the system.

With its complete suite of features, Synergy Indicata covers well beyond Gartner’s criteria of effective Strategy Execution Management. The software provides a set of tools and practices that offer multidirectional communication, dynamic portfolio and program management, and enables investment portfolio modelling and evidence-based decision making. Moreover, Synergy Indicata offers tool-kits to link between strategies, metrics, and resources.

Ashot Hovhanesian, CEO of Synergy International Systems, said: “At Synergy we remain committed to providing our customers a future-ready SEM software that continually improves impact-driven strategy execution. To do so, we focus our efforts on R&D in evolving strategy execution into a smarter execution”.

The fact that Gartner lists Synergy Indicata in its Market Guide for SEM is an indicator that Synergy is constantly advancing its technologies for the advancement of global strategy execution management.

Synergy achieves ISO 27001 and ISO 9001 Certifications

Synergy International Systems announced that it has successfully completed and now is officially certified under ISO 9001:2015 and ISO 27001:2013 standards. These certifications demonstrate Synergy’s continuous commitment to set and adhere to the highest standards of quality, security and client service. It solidifies organization’s desire to always perform at the highest levels of quality and efficiency and address all information risks.

ISO 9001:2015 is the most updated standard of its kind that focuses on quality management systems and performance. This certificate further proves that Synergy is fully compliant with the fundamental concepts and principles of the quality management and delivers innovative, high quality and customer-focused solutions to its customers.
ISO 27001:2013 demonstrates Synergy’s systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process.

“We are excited to earn certification to ISO 9001 and ISO 27001. It not only illustrates Synergy’s client-centric approach but also provides additional assurance to our customers that we are focused on continuous improvement and customer satisfaction,” said Synergy’s Chief Operating Officer Hasmik Martirosyan.

Synergy International Systems at IACA International Conference 2018

Synergy International Systems participated at the 2018 the International Association for Court Administration (IACA) Conference held in Iguazu Falls, Brazil from 16-19 September 2018. More than 250 court administrators and justice sector officials from 40 different countries traveled to Brazil to attend the conference under the theme “the Rule of Law in a Multicultural World” focusing on 4 broad topic areas: Building Strong And Competent Institutional Frameworks; Providing Equal Access To Justice; Advancing Zero Tolerance For Corruption; and Innovative Technological Approaches.

Based on the unique experience of implementing national level Case Management Systems (CMS), Senior Program Manager Mr. Adam Watson presented on best practices for addressing risk factors in implementing Judicial Information System. Referencing Synergy’s experience of implementing the Integrated Electronic Case Management System (IECMS) in Rwanda, he addressed the challenges associated with various aspects of judicial information systems, including technology selection, implementation approaches, capacity constraints, public awareness, and local ownership.

As a result of the IECMS implementation, the 2018 World Bank Doing Business Report ranked Rwanda #1 in Sub-Saharan Africa on the Quality of Judicial Processes Index, which is based on a cumulative score for case management, cause automation, alternative dispute resolution, and court structure and proceedings. Rwanda scored a perfect 4 out of 4 for “case automation,” more than double the score for the average OECD high income country.

About Synergy CMS

Synergy CMS is an end-to-end software technology solution specifically designed to meet justice sector needs. Synergy CMS automates the work of justice sector institutions, replacing paper-based systems and enabling the free flow of information between justice sector agencies. In July 2017, the Rwanda IECMS, based on Synergy CMS, was named a Top Ten Court Technology Solution at the joint conference for the National Association for Court Managers and the International Association for Court Administrators in Washington, DC. It also received the 2016 African Innovative Management Award at the 37th Roundtable Conference of the African Association for Public Administration and Management (AAPAM). The full case study for the IECMS implementation can be read on the International Journal for Court Administration.

Philippines’ Department of Social Welfare and Development Staff Training for SPMIS

Vienna, Virginia, USA, 17 August 2018 – Synergy has successfully delivered the 2-week capability building activities of the Social Protection Management Information System (SPMIS) designed for the Modified Conditional Cash Transfer (MCCT) Program in Philippines. Two batches of trainings with total of 140 participants were conducted for the staff of the Philippines’ Department of Social Welfare and Development in Manila and in the field office of Cagayan de Oro.

The training sought to guide the Ministry of Welfare employees in managing the system. Synergy’s Project Manager Diana Gurzadyan conducted in-depth trainings on various aspects of the anticipated system, including beneficiary registration and tracking, eligibility scoring, reporting, and general system administration. The system is planned to be launched before the end of 2018.

Synergy was awarded the project for the development of the Modified Conditional Cash Transfer (MCCT) Program through a UNICEF competitive international bidding in January 2018. It is a sub-component of the bigger Conditional Cash Transfer Program (Pantawid Pamilyang Philipino Program). The MCCT covers families who do not qualify with Pantawid or other Programs due to the fact they do not meet the minimum requirements – (1) homeless street families (2) Indigenous People in Geographically Isolated and Disadvantaged Area (IPs in GIDA) and (3) families needing special protection (FNSP).

Synergy CMS will soon be enhanced with features of Artificial Intelligence

The Synergy CMS team is now building and testing machine learning capabilities that will improve decision-making, optimize disposition time, and help avoid case backlogs. For instance, based on data already being collected through the system, Synergy CMS can predict the most efficient way to allocate staff resources by taking into consideration the assigned workload of each judicial officer and their past performance in handling specific types of cases. The past performance rate is calculated based on over 50 different criteria that provide a performance score which, within a statistical margin of error, can anticipate future performance.

Synergy Case Management System enables governments to improve their justice systems by automating court processes, monitoring case activities, and supporting decision-making through the use of real-time data and analytics. It also strengthens the accessibility and integrity of the justice system by enabling citizens to interface electronically with judicial bodies and services.

Synergy’s advances in machine learning and predictive analysis will continue to ensure that Synergy CMS is leading the way in advanced court automation.

Indicata in Gartner’s 2017 Market Guide for Strategy Execution Management Software

Gartner has included Synergy’s Indicata Monitoring & Evaluation Software in its 2017 Market Guide for Strategy Execution Management (SEM) Software. Organizations around the world use Indicata to assess how well they are executing their corporate strategy based on the performance of their portfolio of programs and projects.

Gartner has been tracking the strategy execution market over the last three years and it is still in a maturing phase. In the previous market analysis, Gartner identified an emerging yet pivotal shift from project-focused software tools to strategy-centric enterprise-wide solutions. Throughout this period, organizations have also increasingly recognized that executing strategy effectively in the digital age requires a new set of tools and practices.

In the light of continuous market development, SEM market definition has also been transformed. If in the past, Gartner emphasized bidirectional communication and investment portfolio decision making and modeling, the 2017 Market Guide goes beyond these two descriptors as “organizations now strive to build strong linkage between strategies, metrics and resources, with the actual and anticipated results of plans, projects and assets to meet organizational strategies.” These evolving paradigms suggested by Gartner have progressed in line with the organizations’ readiness and capacity to juxtapose corporate strategy and day-to-day operation of the organization.

Now, when strategy is evolving in much shorter increments of time, SEM tools should be more agile to support continuous change. According to Gartner, “implementation of solid investment planning processes and clear communication channels supporting the continuous, nearly real-time decision-making process is required for successful SEM.”

According to Dr. Ashot Hovanesian, CEO of Synergy International Systems “The symbiosis of well-honed strategy, resource optimization and portfolio management has become a catalyst for successful operation of an organization. Synergy Indicata encompasses all these elements and can help organizations to drive transformation”.

This marks the third time in a row that Synergy Indicata has been listed in a Gartner Market Guide for Strategy Execution. The continuous inclusion of Synergy in Gartner’s Market Guides further indicates that Synergy keeps track of the Strategy Execution market development. The evolvement of Synergy Indicata goes hand in hand with the advancing breadth of its feature set.


Synergy to develop Integrated Management Information System for the Government of Sudan

Vienna, Virginia, USA, 7 December, 2017 – Ministry of Social Security and Development (MoSSD) of Sudan will soon manage its Social Cash Transfer Program via centralized Integrated Management Information System.

Because of the dispersed information, non-sufficient data sharing across the involved Agencies, MoSSD was facing serious challenges in keeping an oversight on Social Support Cash Transfer Program as well as monitoring the progress of the Program.

MoSSD decided to put in place a software solution to address those difficulties and improve the management of the Program.

The envisioned MIS system will automate the business processes of Social Support Cash Transfer Program, improve the consistency and integrity of the data at various administrative levels and make the relevant and accurate data easily available to MoSSD. The solution will enable effective application registration, improved targeting, enrolment and eligibility scoring, streamlined processes of beneficiary application management, automated calculation and effective cash transfers, tracking of cases (complaints and claims and grievances) as well as integrated monitoring and evaluation of the Program.

Synergy will leverage its off-the-shelf software platform – Social Protection Information System (SPIS) specifically designed to automate and track all phases of social assistance programs on a single platform.

Synergy was awarded the project through an international competitive bidding organized by Government of Sudan and International Bank for Reconstruction and Development (IBRD).

Synergy to Develop a Monitoring Platform for the EU Facility for Refugees

Synergy has been awarded a contract by the European Commission (EC) to implement the “Online Monitoring Platform for the Facility for Refugees” for two executive agencies of EC namely the Directorate-General for Neighborhood and Enlargement Negotiations (DG NEAR) and the Directorate-General for European Civil Protection and Humanitarian Aid Operations (DG ECHO) in Brussels, Belgium.

This system will support the systematic production of information to enable DG NEAR and DG ECHO to efficiently coordinate their actions and enable them to share clear and precise information with others.

The European Union Facility for Refugees was set up in 2015 in response to the European Council’s call for significant additional funding to support refugees. It provides a joint coordination mechanism, designed to ensure that the needs of refugees and host communities are addressed in a comprehensive and coordinated manner. The support seeks to improve conditions for refugees as part of the EU’s comprehensive approach to addressing the refugee crisis inside and outside the EU.