Rwanda Ministry of Justice to Organize International Conference on Case Management Systems, Showcasing Rwanda IECMS

An international conference titled “Role of Case Management Systems for Justice System Integration, Performance and Country Development” is to be organized at the Kigali Convention Centre in Kigali, Rwanda from June 11 to 13, 2019. The Rwanda Ministry of Justice is organizing the conference, in partnership with Synergy International Systems. Delegations from several countries from around the world will be attending the event.

The international conference will be providing a forum to showcase the Rwanda Integrated Electronic Case Management System (Rwanda IECMS). Moreover, the Rwanda Ministry of Justice states that the conference will serve as a platform demonstrating “Rwanda’s commitment to contribute to justice through sharing experience and best practices on the transformation of the worldwide judicial chain systems by the use of Information Technology”.

In the past years, Rwanda has implemented Rwanda IECMS, an automated judicial case processing and management system developed by Synergy International Systems, that is digitizing the country’s entire judicial chain from investigation to prosecution, adjudication and court decision implementation. Rwanda IECMS is accelerating judicial proceedings and contributing to transparency, accountability and equality before the law. In 2017, Rwanda IECMS was internationally recognized with the Top Ten Court Technology Solutions Award at the International Conference organized by the International Association for Court Administration (IACA).

“Rwandan justice sector’s digital achievement has been the implementation of IECMS, which was introduced in January 2016 to improve the provision of, and access to justice by reducing delays and transaction costs associated with judicial case processing and management through the whole justice chain, from the inception of a case to its final adjudication and court decision execution,” said Mr. Busingye Johnston, the Minister of Justice of Rwanda on May 15, 2019, at the Transform Africa Summit in Kigali.

“We are proud on how Rwanda IECMS has helped the country not only modernize its justice sector, but also contribute to its transformation into a regional IT hub. Through the use of tailor-made IECMS, Rwanda has the experience to show the world how Information technology is integral in achieving access to quality justice,” says Dr. Ashot Hovanesian, Synergy’s CEO and Founder.

The conference will include panel and open discussions, presentations, as well as field and site visits that will enable participants to witness the Rwanda IECMS in practice.

Building Integrated Electronic Case Management System for Papua New Guinea

Synergy International Systems is implementing the Integrated Electronic Case Management System for the Government of Papua New Guinea. Awarded in fall 2018 by the Judiciary of Papua New Guinea and the National Judicial Service, the project is developing a secure and effective Case Management System (CMS) for the Supreme Court, Appeals Court and the National Court in the country.

A delegation of the National Judicial Staff Services from the Papua New Guinea Justice sector, headed by deputy Chief Justice Mr. Ambeng Kandakasi is currently visiting Armenia for a month-long comprehensive training for technical knowledge and skills transfer. Tailored to meet the specific needs and competencies of the client’s staff, these training sessions are crafted to build long-term, local, and sustainable technical capacity.

“Working with Synergy’s experts throughout the training has provided a better insight on the platform and the knowledge-based experience necessary to support justice institutions in electronic case management,” says Mr. Kandakasi.

“The training sessions are enabling us to have a solid understanding of IECMS and its processes, which are very user friendly and are allowing us to modify the system to meet our precise needs,” says Mr. Ian Augerea, Registrar Supreme and National Courts of Papua New Guinea.

“At Synergy we value empowering our clients with technical capacity. This is an integral part of the project development lifecycle at Synergy and greatly contributes to achieving full client ownership and management of the system,” says Dr. Ashot Hovanesian, CEO and Founder of Synergy International Systems.

“As a project, IECMS is very important and critical to the Supreme and National Courts of Papua New Guinea and has the potential to revolutionize court case management, reduce backlog, bring about efficiency, expedite case disposition, and deliver easy access to justice  to our citizens,” says Mr. Kandakasi. “Moreover, IECMS will improve Papua New Guinea’s ranking on ease of doing business,” he adds.

“Synergy has supported government institutions from around the world to successfully move towards putting into action paperless and automated processes in case management and we are levelling our expertise towards generating the IECMS for Papua New Guinea,” adds Dr. Hovanesian.

Once implemented, the IECMS will be significantly advancing the Judicial System in Papua New Guinea and improving its citizens’ access to justice by streamlining the work of justice institutions in managing entire case lifecycles.

With Two Additional Modules, Rwanda IECMS is Digitizing Justice Sector’s Entire Case Management

Rwanda IECMS (Integrated Electronic Case Management System) – the award-winning Case Management System that is digitizing Rwanda’s entire justice sector – is being enriched with two new modules: Judgement Execution and Online Auctioning.

Following to a successful piloting phase complete with a series of ToT sessions in Kigali, the Judgement Execution and Auctioning modules are ready for their upcoming full-scale launch.

While all courts throughout the country have been paperless and digitized since mid-2017, the Rwandan Ministry of Justice – with Synergy International Systems as its technology partner – is continuing its mission to digitize and modernize all processes of case management lifecycle.

With its already developed modules, Rwanda IECMS covers the cycle of criminal processes (from complaint reporting to prisoning) both for the country’s entire Justice Sector, as well as the Military Justice, the integration of which with Rwanda IECMS went live on the 1st of May.

The addition of the Execution and Auctioning modules will allow Rwanda IECMS to cover the full life-cycle of civil processes up to their final execution.

 

Rwanda IECMS: a Breakthrough in Rwanda’s Modernization

Already back in 2017, Rwanda was ranked among the top ten countries in sub-Saharan Africa that are steadily progressing towards attaining the UN-backed SDGs (Sustainable Development Goals) by 2030.

At the foundations of the country’s transparent and effectual justice sector lays Rwanda IECMS, transforming the country’s access to justice, increasing transparency, and combatting corruption.

Integrating five institutions of the justice sector in Rwanda (Investigation, Prosecution, Judiciary, Correctional Services, Ministry of Justice), as well as the Military Justice, the Rwanda IECMS is operated not only by several thousand sector professionals, but also public stakeholders – citizens and their representatives – who have filed cases in courts.

 

New modules: Judgement Execution and Online Auctioning

Synergy developed the two most recent, custom-created modules – online judgement execution and online auctioning. Both modules will significantly improve Rwandan citizens’ (justice sector professionals, claimants, and defendants) access to justice, as well as online and prompt management of execution processes.

Judgement execution module will be benefiting courts and other decision-making institutions – such as the Abunzi (Rwandan traditional mediation system) – to streamline the lifecycle of court judgement execution. It will replace the former paper-based system and physical participation of involved parties at all steps from seizures to auctioning.

The Online Auctioning module will enable all involved parties to track the full process of auctioning of all types of assets, as well as facilitate ongoing monitoring to check the number of executed cases. It automates all aspects of online auctioning (from scheduling to bidding, sale, and reporting) and renders the process transparent and accessible to all concerned parties.

Both modules will help end users be aware of every single step of their case processes from execution initiation to online approval and e-provision of execution formula, thus greatly contributing to the increase of efficiency, transparency and decrease of corruption and cases of fraud.

“These modules will help Rwanda IECMS meet justice sector’s expectations to execute judgement orders and auctions faster, more transparent and free from deception and other acts of corruption, as was the case with the former, paper-based system,” says Niceson Karungi, Business Analyst and Software Development Specialist at the Judiciary of Rwanda. “These modules will address the malpractices reported by the general public, bailiffs, and court professionals,” she adds.

“With the addition of these two new modules, the Synergy CMS-based Rwanda IECMS will further advance the modernization of the country’s entire justice system,” says Khachatur Matevosyan, Program Manager at Synergy International Systems.

 

Training the Champions of Rwanda IECMS

Prior to the launch of the modules, Synergy organized a two-week ToT session in Kigali for the staff of Private Bailiff Association, Judiciary of Rwanda, Ministry of Justice, and Military Justice (investigators, prosecutors, judges, registrars, and custody managers). The training contribute to the sustainability of the know-how of the new IECMS modules and increase the public’s understanding of the digitized justice sector. Audio and video materials provided by Synergy will further contribute to training the public in using Rwanda IECMS.

“The ToT sessions ensure that the Rwandan justice system has well-trained local capacity and expertise of the system, which in turn contributes to the sustainability of the know-how. Not only the trainers are proficient in using the system, but also – being some of the best experts of their own sector/domain – they are well equipped to train the end users – peers and members of the public – to apply Rwanda IECMS to solve real-life incidents,” explains Mr. Matevosyan. “Thus, they transfer much more than just the system logic, features and functionalities of the system: they connect the modules to the end users’ real-life professional needs,” he adds.

“The bailiffs are excited to start using the new modules which on the long run will yield in significant time, effort, cost and paper savings,” says Ms. Karungi.

Ms. Karungi highlights that the training sessions are going on throughout the country with the Ministry of Justice using innovative methods to increase the number of the public using Rwanda IECMS.

One such method is training cyber café employees and helping them become experts in using the system. In this way, cyber café personnel will be able to assist those clients who are conducting online court business.

As a technology provider that supplies software solutions to governments and development agencies, Synergy considers Rwanda a priority country and remains committed to equipping Rwandan Government with software solutions that will digitize and streamline management and governance. To that effect, Synergy is opening its representative branch in Kigali in mid-2019.

Synergy to Develop Rwanda Court Performance Monitoring & Evaluation System

Synergy International Systems is excited to announce that it will be taking the development and implementation of Rwanda Integrated Electronic Case Management System (IECMS) to the next level. In the upcoming months, Synergy will be developing the Automated Court Performance Monitoring & Evaluation components of the system.

The system is envisioned by the Judiciary of Rwanda, supported by USAID Duteze Imbere Ubutabera (USAID DIU), and will be implemented by Synergy in partnership with Chemonics. It will further support the promotion of the justice sector’s efforts in embracing a culture of improvement and accomplishing transparency.

Synergy’s Automated Court Performance Management System will enable the Judiciary to track and visualize its entire results framework. Moreover, the system will be integrated with Rwanda IECMS to link indicators to activities and achievements for case specific information.

The new platform will provide the Judiciary of Rwanda with a complete toolset to track progress and enhance court performance, thus further improving the effectiveness of Rwanda’s judicial system.

Over the past years, Synergy has successfully developed and implemented the Rwanda IECMS, the award-winning Case Management System that is digitizing the country’s entire justice sector. Integrating five institutions of the justice sector in Rwanda (Investigation, Prosecution, Judiciary, Correctional Services, and the Ministry of Justice), as well as the Military Justice, Rwanda IECMS is a modern, paperless system operated by professionals in the justice sector and public stakeholders – citizens and their representatives – who have filed cases in courts.

“We are proud to continue our involvement in the further improvement of Rwanda’s judicial system,” says Dr. Ashot Hovanesian, Synergy’s CEO and Founder.

Rwanda IECMS is Enriched with End-to-end Online Payment System

On Tuesday, March 12, 2019 the Judiciary of Rwanda announced the launching of the online payment module of Rwanda IECMS (Integrated Electronic Case Management System) implemented by Synergy International Systems. The online payment was rendered possible through the integration of Rwanda IECMS and IREMBO.

The newly launched module will enable litigants and other stakeholders to benefit from online payment system to pay for court services, thus contributing to the increase in the efficiency of the delivery of digital justice in the country.

The online payment system covers all legal processes from making a deposit for filing a case to paying for case copies and other court fees, as well as viewing all rendered payments. The payment modules not only enables the online payment via various credit cards, but also supports mobile and other offline payment modes.

“Now [litigants] pay, file, track, update, receive feedback on [their] case, correspond with the court and [their] litigation opponent, in all courts, from [anywhere] connected on the globe, all online,” commented the Mr. Busingye Johnston, the Rwandan Minister of Justice on Twitter, right after the launch of the online system.

Since 2014, Synergy International Systems has been the technology partner developing and implementing Rwanda IECMS, the award-winning digital platform that automates and modernizes the country’s entire justice sector.

Synergy International Systems to Open a Representative Office in Rwanda


Synergy International System announces its intention to open a representative branch in Kigali, Rwanda, in 2019. This decision comes in line to Synergy’s long-term commitment to supporting Rwanda’s growth and modernization.

Within Synergy’s collaboration with the Rwandan Government, Dr. Ashot Hovanesian, PhD, CEO and Founder, visited Rwanda from January 28 to February 1, 2019, along with Synergy’s IECMS project Manager Khachatur Matevosyan. The visit included official meetings with Rwandan Minister of Justice Mr. Busingye Johnston and Chief of Justice Prof. Sam Rugege to discuss further engagement and cooperation scopes.

“Rwanda is a priority country for our organization and remains a focal point in our long-term strategic partnership plans, mainly due to the fact that in a mere two and a half decades the country attained high levels of social and administrative development,” says Dr. Hovanesian.

“Synergy’s new offices in Kigali will enable our company to be even more involved not only in Rwanda’s transformation into a regional hub, but also to play an increasingly active role in the development of Africa,” adds Dr. Hovanesian.

Since 2014, Synergy International Systems has been developing Rwanda IECMS (Integrated Electronic Case Management System), an award-winning unifying platform that automates judicial processes and serves as a customized single point entry for recording, securing, and efficiently sharing information among all institutions within the Justice Sector.

The IECMS is one of the largest systems operating in the country and digitizing its entire justice sector. “IECMS handles full case life-cycles for both civil and criminal processes from the very first incident reporting up to the last detail of enforcement of orders”, says Mr. Matevosyan.

It is worth mentioning that Synergy’s trip to Africa included visits to Tanzania and Kenya, where Synergy delegation discussed the advancement of existing projects.

Synergy Indicata’s Fourth Year in Gartner’s Market Guide for Strategy Execution Management Software


For the fourth year in a row, Gartner lists Synergy Indicata Monitoring & Evaluation Software in the 2018 Market Guide for Strategy Execution Management (SEM) Software as a representative vendor.

Over the past year, Gartner, the world’s leading IT research and advisory company, tracked the strategy execution market. 18 companies – the best in providing strategy execution and M&E software to clients worldwide – were selected to be included in its 2018 Market Guide as representative vendors for SEM.

Gartner’s Market Guide analyses the global SEM market and selects companies that best cater to the needs of emerging digitized strategy-to-execution management. This means providing frameworks and tools that ensure a more fluid and continuous communication between enterprise portfolio management offices and business strategists and an active engagement between higher-level executives and those involved in the day-to-day strategy execution. According to Gartner, these SEM tools will support the transformation of complex adaptive systems, implement end-to-end investment management, and design processes that capture information as a part of working with the system.

With its complete suite of features, Synergy Indicata covers well beyond Gartner’s criteria of effective Strategy Execution Management. The software provides a set of tools and practices that offer multidirectional communication, dynamic portfolio and program management, and enables investment portfolio modelling and evidence-based decision making. Moreover, Synergy Indicata offers tool-kits to link between strategies, metrics, and resources.

Ashot Hovhanesian, CEO of Synergy International Systems, said: “At Synergy we remain committed to providing our customers a future-ready SEM software that continually improves impact-driven strategy execution. To do so, we focus our efforts on R&D in evolving strategy execution into a smarter execution”.

The fact that Gartner lists Synergy Indicata in its Market Guide for SEM is an indicator that Synergy is constantly advancing its technologies for the advancement of global strategy execution management.

Synergy achieves ISO 27001 and ISO 9001 Certifications


Synergy International Systems announced that it has successfully completed and now is officially certified under ISO 9001:2015 and ISO 27001:2013 standards. These certifications demonstrate Synergy’s continuous commitment to set and adhere to the highest standards of quality, security and client service. It solidifies organization’s desire to always perform at the highest levels of quality and efficiency and address all information risks.

ISO 9001:2015 is the most updated standard of its kind that focuses on quality management systems and performance. This certificate further proves that Synergy is fully compliant with the fundamental concepts and principles of the quality management and delivers innovative, high quality and customer-focused solutions to its customers.
ISO 27001:2013 demonstrates Synergy’s systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process.

“We are excited to earn certification to ISO 9001 and ISO 27001. It not only illustrates Synergy’s client-centric approach but also provides additional assurance to our customers that we are focused on continuous improvement and customer satisfaction,” said Synergy’s Chief Operating Officer Hasmik Martirosyan.

Synergy International Systems at IACA International Conference 2018


Synergy International Systems participated at the 2018 the International Association for Court Administration (IACA) Conference held in Iguazu Falls, Brazil from 16-19 September 2018. More than 250 court administrators and justice sector officials from 40 different countries traveled to Brazil to attend the conference under the theme “the Rule of Law in a Multicultural World” focusing on 4 broad topic areas: Building Strong And Competent Institutional Frameworks; Providing Equal Access To Justice; Advancing Zero Tolerance For Corruption; and Innovative Technological Approaches.

Based on the unique experience of implementing national level Case Management Systems (CMS), Senior Program Manager Mr. Adam Watson presented on best practices for addressing risk factors in implementing Judicial Information System. Referencing Synergy’s experience of implementing the Integrated Electronic Case Management System (IECMS) in Rwanda, he addressed the challenges associated with various aspects of judicial information systems, including technology selection, implementation approaches, capacity constraints, public awareness, and local ownership.

As a result of the IECMS implementation, the 2018 World Bank Doing Business Report ranked Rwanda #1 in Sub-Saharan Africa on the Quality of Judicial Processes Index, which is based on a cumulative score for case management, cause automation, alternative dispute resolution, and court structure and proceedings. Rwanda scored a perfect 4 out of 4 for “case automation,” more than double the score for the average OECD high income country.

About Synergy CMS

Synergy CMS is an end-to-end software technology solution specifically designed to meet justice sector needs. Synergy CMS automates the work of justice sector institutions, replacing paper-based systems and enabling the free flow of information between justice sector agencies. In July 2017, the Rwanda IECMS, based on Synergy CMS, was named a Top Ten Court Technology Solution at the joint conference for the National Association for Court Managers and the International Association for Court Administrators in Washington, DC. It also received the 2016 African Innovative Management Award at the 37th Roundtable Conference of the African Association for Public Administration and Management (AAPAM). The full case study for the IECMS implementation can be read on the International Journal for Court Administration.

Philippines’ Department of Social Welfare and Development Staff Training for SPMIS


Vienna, Virginia, USA, 17 August 2018 – Synergy has successfully delivered the 2-week capability building activities of the Social Protection Management Information System (SPMIS) designed for the Modified Conditional Cash Transfer (MCCT) Program in Philippines. Two batches of trainings with total of 140 participants were conducted for the staff of the Philippines’ Department of Social Welfare and Development in Manila and in the field office of Cagayan de Oro.

The training sought to guide the Ministry of Welfare employees in managing the system. Synergy’s Project Manager Diana Gurzadyan conducted in-depth trainings on various aspects of the anticipated system, including beneficiary registration and tracking, eligibility scoring, reporting, and general system administration. The system is planned to be launched before the end of 2018.

Synergy was awarded the project for the development of the Modified Conditional Cash Transfer (MCCT) Program through a UNICEF competitive international bidding in January 2018. It is a sub-component of the bigger Conditional Cash Transfer Program (Pantawid Pamilyang Philipino Program). The MCCT covers families who do not qualify with Pantawid or other Programs due to the fact they do not meet the minimum requirements – (1) homeless street families (2) Indigenous People in Geographically Isolated and Disadvantaged Area (IPs in GIDA) and (3) families needing special protection (FNSP).