Creating an Enabling Environment for Case Management System Implementations in the Justice Sector

Digital brings important benefits to the justice system and society, driving economic and social progress. More fundamentally, it is transforming the relationship between justice sector authorities and the people they serve – improving transparency, accountability, responsiveness, service accessibility, and user experience. But digital also brings challenges and poses a high risk of failure to those who undertake the transformation of a justice sector.

In this article, which was originally published in Swiss Judges’ Review, Adam Watson and Khachatur Matevosyan have endeavored to present a few of the best practices that have helped our clients overcome these hurdles and avoid some of the pitfalls that have prevented other institutions from achieving their goals.

Download the article to learn more about the best practices that include strong leadership, finding the right technology partners, procuring the right system components, and the broad application of a professional change management strategy.