Synergy eCase©, an intelligent case management solution, integrates AI to help courts streamline operations, improve efficiency, and enhance access to justice. The platform introduces AI tools that have been tested, validated, and designed to bring tangible value to both courts and the public.
Through consultations across jurisdictions and extensive market research, we have tailored eCase to focus on areas of judicial proceedings where AI delivers the greatest impact. These include user interaction, document handling, case analysis, and legal research — tasks that typically consume significant time and resources. By applying AI, eCase reduces administrative burdens, accelerates routine processes, and addresses complexities that traditional software cannot manage effectively.
AI-Powered Features in Synergy eCase©
eAssistant for Onboarding & Guidance
The AI-powered chatbot functions as an intelligent assistant, helping users navigate the system and perform essential tasks. Trained on official user manuals and system documentation, it can guide users through system orientation, case creation, and other processes across the case lifecycle.
Beyond onboarding, eAssistant answers FAQs and court-related inquiries, including filing deadlines and procedural requirements. By resolving routine inquiries directly within the system, the AI chatbot minimizes the need for escalation, significantly reducing the workload of the support team.
Ensuring security and reliability, the eAssistant is trained only on approved documentation rather than user-generated queries. This controlled methodology eliminates risks of data exposure or unintended model behavior.
Automated Document Classification
When users upload documents, the platform automatically performs Optical Character Recognition (OCR) to extract the text. Based on this output, AI identifies the document type and classifies it into the appropriate category. The automated document classification relieves litigants and legal representatives from manually labelling each document type during submission, reducing errors and saving time. At the same time, it facilitates court operations by making document verification and case preparation more efficient and reliable.
AI-Powered Multilingual Transcription
AI-powered transcription automatically converts court hearings into editable text, supporting more than forty languages. These transcripts can then be reviewed and verified by an authorized transcriber before becoming part of the official case record.
The system can also transcribe audio and video evidence submitted within a case, storing both the original media and the transcripts in the case file. This provides courts with accurate and consistent records while reducing heavy reliance on manual notetaking. It also enables parties to access case materials in a clear textual format, improving transparency and facilitating effective participation.
AI-Powered Legal Research and Intelligent Search
AI-powered intelligent search and legal research capabilities enable courts and legal practitioners to retrieve relevant laws, precedents, and judgments based on meaning and context rather than exact keywords. This semantic approach overcomes differences in terminology and language variations, allowing users to locate applicable legal materials more intuitively and efficiently while reducing the time spent navigating extensive legislation and case law.
Integrated into Synergy eCase through LexVue, this functionality is supported by a structured repository of digitized legislation, regulations, and court decisions, enhanced with AI-driven contextual analysis and an interactive assistant. Judges, clerks, and legal professionals can explore precedent cases, identify similar judgments, and ask targeted questions directly within the system, strengthening consistency in legal reasoning, improving case preparation, and supporting efforts to reduce judicial backlogs.
AI-Powered Document Summaries and Q&A
When users upload lengthy legal documents, the system applies OCR to extract the text and automatically generates a concise summary, highlighting key points and underlying reasoning. This allows legal practitioners to quickly understand the essence of submissions, judgments, or reports without manually reviewing dozens of pages.
Users can then ask follow-up questions through an AI assistant, which analyzes the document and retrieves the exact relevant sections. This interactive combination of summarization and context-based Q&A reduces review time, minimizes the risk of missing important details, and supports more efficient, accurate case preparation.