Complementing the delivery of state-of-the-art software technology, Synergy brings extensive project management and technical services expertise in providing integrated solutions, technical support, hosting and other information technology services to our clients.
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Synergy's Technical Services Portfolio addresses a broad range of client requirements:
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Needs Assessment |
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Project Design and Management |
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Deployment and Localization |
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Training & Documentation |
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System Monitoring & Maintenance |
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Ongoing Technical Assistance & Advisory Services | |
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Our managed solution delivery program incorporates best practices gleaned from years of field experience combined with our technical domain expertise into a phased implementation process to ensure optimal results:
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Needs Assessment Missions
Our experts work on-the-ground with the client and local stakeholders to establish the preliminary needs for Synergy's Solution. |
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Detailed Requirements, Collection and Analysis
We define client requirements for applicable database structures and/or content management, and perform analysis of the data flow and reporting needs. |
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Iterative Customization of Synergy Product to client-specific requirements
Our technical teams customize our COTS products according to the defined needs, in an iterative manner with the client, including software localization and multi-lingual support if necessary. |
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Quality Assurance
Our QA specialists conduct rigorous testing and fine-tuning to ensure the highest level of reliability. |
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Deployment and Training
The final system is deployed locally and on-site training is carried out; in addition we can provide managed hosting. |
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Technical Support and Maintenance
We provide on-going technical assistance, including system monitoring and remote maintenance, as well as technical evaluation and advisory services, to help build and sustain local capacity. |
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Synergy Solution tailored and delivered in 12 WEEKS |
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Needs Assessment
Synergy will send a senior staff member directly to your designated location to conduct a week long needs assessment mission. The objective of this mission is to determine the exact inter and intra organizational needs and user requirements that will facilitate the development of our comprehensive solution. All needs assessments are conducted in person to establish the Synergy point of contact who will continue to work with you throughout your project's implementation. During the needs assessment mission presentations will be made to key stakeholders, information flows and currently implemented systems will be reviewed, data will be collected to determine the structure of the software, and a detailed list of hardware and personnel requirements will be defined and communicated.
Project Design and Management
Our project management and engineering processes have been enhanced over the years via the incorporation of best practices identified by the software industry. We develop each customer solution iteratively by continuously verifying software quality and identifying problems at the early stages.
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| Our product engineers realize that customers' requirements are evolutionary in nature, and that these projects should be managed carefully to ensure that objectives are continuously met in a timely manner and to further ensure overall project success. |
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"Synergy developed the DAD system and has provided outstanding technical support, including training to our staff in Kabul. Synergy has worked with AACA (Afghanistan Assistance Coordination Authority) through the UNDP to provide some important inputs in a critical time. Their dedication, hard work and support is appreciated by AACA."
--Afghanistan Assistance Coordination Authority, Kabul | |
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Because we take great pride in the quality of our work on any project, Synergy regularly performs vigorous testing and fine-tuning of the application, culminating in the final release of the customer solution. Communication between our company and our clients consists of constant interaction with all involved parties. Clients and project partners rely on this type of feedback to facilitate and further enhance software products and engineering practices. This collaborative approach ensures optimal results for any project Synergy is managing.
Deployment and Localization
Synergy will deploy your customized solution by sending our technical staff to install the software system on your local servers. Per pre-identified requirements, the newly installed system will be integrated with current systems, and data from legacy systems will be imported to facilitate a smooth transition and maintain operational effectiveness. Systems designated for use in multiple languages will be implemented as well. We can also provide managed hosting during the deployment phase while local technical infrastructure is secured and commissioned.
Training & Documentation
Synergy makes sophisticated Web technology accessible to users with little or no computer training by packaging complex data structures, algorithms, and procedures into user-friendly, simple, logical, and easy-to-use software.
Cross-trained teams of Synergy professionals provide help desk support, e-mail support and on-site training to end-users and system administrators, as well as special "train-the-trainer" sessions. User's guides, administrator's guides, installation manuals and accompanying detailed documentation are included with all Synergy applications. We realize how important one-to-one interaction is, so our dedicated training experts provide extensive personal technical support to our client's staff throughout the duration of our project engagements.
System Monitoring & Maintenance
In addition to delivering state-of-the-art technology products, Synergy provides comprehensive implementation expertise and an extensive range of client services to deliver integrated solutions, including technical support, hosting and other information technology services.
Synergy's dedicated support team provides a comprehensive range of remote technical monitoring and maintenance functions, including:
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Remote server setup and configuration, including installation of all pre-required software packages for our applications and server preparation to facilitate work with Synergy applications. |
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Remote installation of Synergy applications |
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Monitoring Synergy application performance as well as all pre-required software packages such as Tomcat, SQL server, or IIS. |
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Alert-based notification & remote troubleshooting in the event of application failures such as server downtime or malfunction. |
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Database backup |
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Archiving for future analyses in case of emergency recovery |
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Remote technical support and repair of configuration settings |
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Tracking of usage statistics on our applications, including pages accessed, time, resources used, actions taken, and number of downloads. |
In many Web-database and Web portals systems developed by Synergy, we have also served as an ASP, providing full hosting and maintenance services to our clients. Our system administrators take full responsibility for system maintenance, disaster recovery back-ups, database consistency and integrity. We provide hosting on a secure network, daily system back-up, a remote host site with emergency service, nightly data duplication to the emergency server and 24/7 support.
Technical Assistance & Advisory Services
Synergy also leverages its significant professional services experience to deliver tailored solutions built with IDM to clients requiring special expertise in the analysis, design, implementation and support of applications with complex data workflows, database management, system and network requirements.
This technology expertise can be leveraged through our specialized technical assistance and advisory services to transfer knowledge and skills to local management and technical personnel, and to help optimize the local operating environment towards building sustainable, long-term capacity and program viability.
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Extensive on-the-ground experience across a range of technically austere and sophisticated operating environments in both stable as well as post-crisis client situations further strengthens Synergy's position as a software vendor of choice. Synergy's technical and managerial expertise is best demonstrated by the projects that have been undertaken for our clients around the world.
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| We pride ourselves on the speed of delivery and the quality of our services and solutions, as well as an excellent rapport and reputation with our Clients and Partners. |
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| Synergy was rated as "Excellent" for the "Quality of Product or Service" and appraised as "Outstanding" for the "Timeliness of Performance" by the U.S. Department of State for the delivery and management of The International Affairs Global Resource Database, which was installed in 170 embassies worldwide, as well as in functional and regional bureaus of the State Dept. in Washington, D.C. |
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Contact us today to transform your data-driven world with the intelligent tool for process enhancement, knowledge and insight
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